At a Glance
- Tasks: Lead ServiceNow projects, ensuring top-notch delivery and compliance with governance standards.
- Company: Join a forward-thinking financial technology firm committed to diversity and inclusion.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborate globally and enhance your career in a supportive, inclusive culture.
- Why this job: Make a real impact by optimising risk management solutions in a dynamic environment.
- Qualifications: 5+ years of ServiceNow experience, strong problem-solving skills, and relevant certifications.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced Senior ServiceNow Engineer with specific experience of implementing and supporting the GRC modules, IRM, BCM and TPRM. Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team. The successful candidate will work closely with the existing Senior ServiceNow Engineers to extend our ability to support and improve our use of IRM.
Key Responsibilities
- Be a subject matter expert for the ServiceNow product set, responsible for its development and operational delivery.
- Ensure all aspects of service delivery meet governance and quality standards by adhering to policy and procedures.
- Manage day‑to‑day technical operations of the ServiceNow product suite, focusing on GRC.
- Translate business requirements into ServiceNow technical solutions, optimizing automation and integration.
- Triage and estimate incoming enhancements and requests for the platform.
- Ensure all ServiceNow enhancements and integrations align with out‑of‑the‑box best practice and maintain a high Health Scan score.
- Provide technical governance, guidance, and approval of changes submitted for review.
- Manage preparation for and testing of platform upgrades.
- Work with process owners to ensure a smooth transition of all future process automations and integrations.
- Identify opportunities for enhancements to other products that provide cost savings, efficiency improvements or simplification through automation or streamlining.
- Design and develop complex and critical solutions for the ServiceNow platform based on business requirements.
- Ensure all audit and IT Security requirements (EMEA and Tokyo Head Office) are met.
- Create and maintain documentation including policy, process, procedures and detailed technical reference material.
- Ensure all relevant training materials and guides are available for the platform.
- Oversee development and administrative tasks carried out by junior and off‑shore members of the team.
- Maintain and enhance good working relationships with stakeholders across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company.
Work Experience
The role holder will have 5+ years of technical experience with implementing and supporting ServiceNow and an in‑depth understanding of the IRM module.
Functional / Technical Competencies
- Technical Knowledge: Strong understanding of risk management and ServiceNow best practices.
- Problem‑Solving Skills: Expertise in root cause analysis and problem‑solving techniques.
- Regulatory Understanding: Proven experience ensuring compliance with regulatory standards in the financial/technology sector; experience with DORA is ideal.
- Interpersonal Skills: Exceptional communication, leadership, and collaboration skills to work effectively with cross‑functional teams.
Education / Qualifications
- Educated to degree level, ideally in Information Technology, Computer Science, Engineering or a related field.
- Relevant and current ServiceNow certifications.
- Familiarity with frameworks such as ITIL and COBIT.
- Experience working in regulated environments, particularly in finance, insurance, or critical infrastructure sectors.
Personal Requirements
- Evidence of effective communication skills both written and verbal, including presentations.
- Strong analytical and problem‑solving skills.
- Excellent attention to detail and accuracy.
- Results driven with a strong sense of accountability.
- An ability to operate with urgency and prioritise work accordingly.
- A structured and logical approach to work.
- Excellent interpersonal skills.
We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Vice President, Risk Specialist Senior ServiceNow Engineer employer: WeAreTechWomen
MUFG is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. With a commitment to diversity and inclusion, employees are encouraged to share their ideas and contribute to meaningful projects, particularly in the dynamic field of risk management and ServiceNow solutions. Located in a vibrant area, MUFG provides flexible working options and a supportive environment that values each individual's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Risk Specialist Senior ServiceNow Engineer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like WeAreTechWomen looking for candidates who are engaged and informed.
We think you need these skills to ace Vice President, Risk Specialist Senior ServiceNow Engineer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at WeAreTechWomen. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at WeAreTechWomen
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with WeAreTechWomen’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
