At a Glance
- Tasks: Drive and deliver impactful projects from ideation to launch in a dynamic team.
- Company: Join a leading retail company focused on technical transformation and innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and team success.
- Why this job: Be at the forefront of change, shaping the future of customer fulfilment.
- Qualifications: Experience in project management and excellent communication skills required.
The predicted salary is between 55000 - 65000 € per year.
The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers.
Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.
Reporting to a Lead Technical Program Manager you will be responsible for driving, leading and delivering the Projects and Programs within your remit.
Programme strategy:Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.
Stakeholder management:Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
Program Communications:Be able to create a persuasive storyline/case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
Program training:Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
People-focused:Be the 'go to' person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications:- Self-starter with the ability to work autonomously
- Experience of defining and delivering Programs/Projects within a large organisation
- Experience of shaping programs with ambiguous scope and uncertain delivery approach
- Personal, relatable character, able to build relationships with a diverse set of stakeholders
- Excellent communication skills (verbal, written and listening)
- Good MS Office skills
- Ability to work with pace and ambiguity
- Skills and passion for people and coaching
- Background in the retail sector
- Project/Programme qualification e.g. APM/MSP
Technical Programme Manager - Customer Fulfilment employer: WeAreTechWomen
As a Technical Programme Manager in our Customer Fulfilment TPM Team, you will join an ambitious and dynamic group dedicated to driving technical transformation across the UK, Republic of Ireland, and Central Europe. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while working on impactful projects that enhance both colleague and customer experiences. With a focus on flexibility and continuous improvement, we empower our employees to bring fresh ideas to the table, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Programme Manager - Customer Fulfilment
✨Tip Number 1
Network like a pro! Reach out to current employees in the Customer Fulfilment TPM Team on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and stakeholder engagement. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your passion for technical transformation! During interviews, share examples of how you've driven change in previous roles. This will demonstrate that you’re not just a fit for the role, but also genuinely excited about what we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on other exciting opportunities that might pop up in the future!
We think you need these skills to ace Technical Programme Manager - Customer Fulfilment
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Programme Manager role. Highlight your project management experience and any relevant achievements that showcase your ability to drive transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Customer Fulfilment domain and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application is clear and concise. Use bullet points where necessary and avoid jargon. We want to see how well you can express ideas and facts in a straightforward manner.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Projects Inside Out
Before the interview, dive deep into the projects and programmes you’ll be managing. Understand their objectives, challenges, and how they align with the company's mission. This will help you speak confidently about your experience and how it relates to the role.
✨Master Stakeholder Engagement
Prepare examples of how you've successfully engaged with diverse stakeholders in the past. Think about how you communicated effectively, built relationships, and influenced without authority. This is crucial for a Technical Programme Manager, so have those stories ready!
✨Craft Your Case for Change
Be ready to discuss how you would create a persuasive storyline for your programmes. Think about how you can present your ideas clearly and compellingly, ensuring they resonate with both technical and non-technical audiences. Practice articulating your vision!
✨Show Your People Skills
As a people-focused role, highlight your ability to coach and support teams. Prepare to share instances where you've represented end users or facilitated training. This will demonstrate your commitment to not just delivering projects, but also enhancing team dynamics.
