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- Tasks: Lead operational initiatives and support decision-making for managing directors.
- Company: Join Google’s gTech team, driving transformative changes globally.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by optimising customer support and enhancing operational efficiency.
- Qualifications: 6 years of experience in operations and strong problem-solving skills required.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in leading and executing end-to-end operational initiatives.
Preferred qualifications: Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence. Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems. Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
About the job: gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs.
Responsibilities:
- Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
- Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
- Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
- Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
- Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Strategy and Operations Lead, gUP Operations employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy and Operations Lead, gUP Operations
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at gTech or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to strategy and operations. Think about how you've used frameworks like Agile or Six Sigma in past roles and be ready to share specific examples.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight situations where you defined and tracked KPIs to drive decisions. This will demonstrate your analytical mindset and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at gTech.
We think you need these skills to ace Strategy and Operations Lead, gUP Operations
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 6 years of experience in leading operational initiatives. We want to see how you've tackled challenges and driven results, so don’t hold back on the details!
Use the Right Buzzwords: Incorporate terms like Agile, Six Sigma, and KPIs into your application. We love seeing candidates who are familiar with these frameworks and can apply them to real-world problems.
Be a Problem Solver: Demonstrate your excellent problem-solving skills by sharing specific examples of how you've structured and solved ambiguous problems in the past. We’re all about actionable plans and measurable success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at WeAreTechWomen
✨Know Your Frameworks
Make sure you brush up on Agile, Six Sigma, and Systems Thinking. Be ready to discuss how you've applied these frameworks in your previous roles to solve business problems. Having specific examples will show that you not only understand the theory but can also put it into practice.
✨Metrics Matter
Since this role involves defining and tracking KPIs, come prepared with examples of how you've used metrics to drive decisions in past projects. Think about how you measured success and what impact those metrics had on operational efficiency or customer satisfaction.
✨Show Your Problem-Solving Skills
Be ready to tackle some ambiguous problems during the interview. Practice structuring your thoughts and translating goals into actionable plans. This will demonstrate your ability to think critically and strategically, which is key for the Strategy and Operations Lead role.
✨Collaboration is Key
This position requires influencing cross-functional teams, so be prepared to share experiences where you've successfully collaborated with different stakeholders. Highlight how you secured buy-in for your initiatives and managed organisational change effectively.
