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- Tasks: Lead revenue and retention strategies for SMARTY, focusing on base management and performance optimisation.
- Company: Join a diverse and inclusive team at SMARTY, known for its simple and honest mobile services.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and collaboration.
- Why this job: Be part of a dynamic team that values creativity and innovation while making a real impact.
- Qualifications: Extensive experience in commercial roles, particularly in fast-paced digital businesses, is essential.
- Other info: Ideal for those passionate about customer engagement and driving business success.
The predicted salary is between 43200 - 72000 £ per year.
Overview Our people make us who we are. We\’re a diverse and inclusive bunch, and it\’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.Responsibilities To achieve SMARTY\’s revenue and retention aspirations.Create commercial programmes and tactical activity – predominantly through base management – to achieve commercial goals in an on-brand SMARTY way: Simple, honest mobile.Create, coordinate and lead on SMARTY\’s revenue and retention performance.Work collaboratively with Senior CRM Manager (& other key stakeholders) to create compelling, on-brand base management plans.Monetise the launch of new propositions through CRM but consistent with SMARTY brand values.Manage the in-life revenue, retention and gross add performance of key programmes – Refer A Friend, Groups, Add-ons. Including in-flight and strategic changes to key programmes to optimise performance.Qualifications Extensive experience in a commercial / P&L role or CRM roleExperience working with a fast-paced digital business (telco preferable)Exceptionally numerate individual who can create complex business cases, map out detailed forecasts and report complex resultsExperience of working with mass-scale customer bases and understands the importance of CVM & CRMHas worked closely with a Marketing CRM team, or has prior experience in Marketing/CRMExperience of managing propositions/products in-life, optimising and monetising them
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Senior Revenue & Retention Manager - SMARTY employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenue & Retention Manager - SMARTY
✨Tip Number 1
Familiarise yourself with SMARTY's brand values and communication style. Understanding their approach to customer engagement will help you align your ideas and strategies during discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare to discuss your experience with revenue management and retention strategies in detail. Be ready to share specific examples of how you've successfully driven performance in previous roles, particularly in fast-paced digital environments.
✨Tip Number 3
Network with current or former employees of SMARTY on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your conversations.
✨Tip Number 4
Stay updated on industry trends, especially in telecommunications and CRM. Being knowledgeable about current market dynamics will allow you to contribute meaningfully to discussions about SMARTY's revenue and retention strategies.
We think you need these skills to ace Senior Revenue & Retention Manager - SMARTY
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Revenue & Retention Manager position. Understand the key responsibilities and required skills, especially focusing on commercial programmes, base management, and CRM experience.
Tailor Your CV: Make sure your CV highlights relevant experience in commercial roles, particularly in P&L or CRM settings. Emphasise your achievements in managing customer bases and optimising propositions, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of SMARTY's brand values. Discuss how your background aligns with their goals for revenue and retention, and provide specific examples of your past successes in similar roles.
Showcase Your Analytical Skills: Since the role requires strong numerical abilities, include examples of how you've created business cases, forecasts, or reports in previous positions. Highlight any experience you have with mass-scale customer bases and CRM strategies.
How to prepare for a job interview at WeAreTechWomen
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in commercial roles, particularly how you've managed P&L and created business cases. Highlight specific examples where your decisions led to increased revenue or improved retention.
✨Demonstrate Your Analytical Skills
Since the role requires a strong numerical background, come ready to explain how you've used data to drive decisions. Bring examples of forecasts or reports you've created and be ready to discuss their impact on previous projects.
✨Understand SMARTY's Brand Values
Familiarise yourself with SMARTY's brand ethos of simplicity and honesty. Be ready to articulate how you can align your strategies with these values, especially in relation to customer retention and revenue generation.
✨Collaborative Mindset
This role involves working closely with various stakeholders, including the Senior CRM Manager. Prepare to discuss your experience in collaborative projects and how you’ve successfully worked with cross-functional teams to achieve common goals.