Renewals Specialist, Workspace, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in renewals, account management, sales, or equivalent customer-facing role.
• Experience managing enterprise renewals or sales portfolios within the UK/I or Germany (D), Austria (A), and Switzerland (CH) (DACH) markets.
• Experience partnering with legal/agreement management teams to facilitate agreement review, revision, and execution.

Preferred qualifications:

• Experience selling enterprise Software-as-a-Service (SaaS) products.
• Understanding of Google Cloud products.
• Proven track record of meeting commercial growth targets, such as increasing Average Revenue Per User (ARPU) or identifying cross-sell/upsell opportunities through value-based selling.
• Ability to effectively collaborate and communicate cross-functionally at C-level within prospect companies.
• Excellent discovery, negotiation, and closing skills.
• Excellent verbal and written communication skills working with external clients.

About the job:

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer; you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

As a Renewals Sales Specialist, you will be accountable for customer engagement and business growth through the annual renewal process. You will work closely with your extended Workspace team, leverage data to understand our customer portfolio, ensure that customers have an exceptional renewal experience, and ultimately be held accountable to workspace engagement metrics. You will be a key contributor to the success of workspace and its metrics.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Manage, drive, and lead the renewals process in collaboration with the Workspace Expansion Specialist account team to preserve and improve customer agreements and relationships.
• Manage a portfolio of annual customer renewals, ensuring on-time customer engagement, and high year-over-year renewal rates.
• Grow the business by positioning organic growth, discount reduction, auto-renewals, and multi-year agreements to grow the business.
• Verify agreements, data integrity of all quotes, review terms, and conditions to ensure renewal subscriptions are in line with company guidelines and policy.
• Identify cross-sell opportunities to maximize customer growth.
• Be accountable for accurate opportunity and forecast data for all agreements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.