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- Tasks: Lead complex projects to enhance Google’s consumer hardware service operations across EMEA.
- Company: Join Google, a global leader in technology, dedicated to creating opportunities for everyone.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams worldwide.
- Qualifications: Bachelor's degree and 5 years of program management experience required; data-driven mindset preferred.
- Other info: Google values diversity and is committed to equal employment opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Minimum qualifications: Bachelor\’s degree or equivalent practical experience. 5 years of experience in program or project management. Experience in service operations, in reverse logistics and retail. Preferred qualifications: 5 years of experience managing cross-functional or cross-team projects. Ability to utilize a data-driven, results-oriented approach. About the job A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It\’s your job to coordinate the players and keep them up to date on progress and deadlines. We deliver service experiences that fuel customer love for Google hardware. We are seeking a highly motivated and experienced individual to help us expand Google\’s consumer hardware service operations in EMEA. In this role, you will play a key part in ensuring a seamless and positive after sales experience for our customers. You will work closely with local service vendors, telecom providers and collaborate with teams across Google to drive operational excellence and deliver world-class support. Responsibilities Help drive Google\’s consumer hardware service operations in UK/EU, aligning it with our global strategy. Improve the customer experience for product returns and repairs, ensuring efficient and timely service. Lead relationships with local service vendors, including agreement negotiations, performance monitoring, and the launch of new operational capabilities. Collaborate with regional and US teams to develop innovative programs that enhance the customer support experience. Assist with day-to-day account management of our telecom customers, including performance reviews, handling new requests, and resolving customer issues. Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . #J-18808-Ljbffr
Program Manager, Global Repair Operations employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Global Repair Operations
✨Tip Number 1
Familiarise yourself with Google's consumer hardware products and their service operations. Understanding the specifics of how these products are supported will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former Google employees, especially those in program management or service operations roles. They can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with cross-functional project management. Be ready to share specific examples of how you've successfully led teams across different departments to achieve common goals.
✨Tip Number 4
Showcase your data-driven approach by being prepared to discuss how you've used performance metrics to drive improvements in customer satisfaction or operational efficiency in past roles.
We think you need these skills to ace Program Manager, Global Repair Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program or project management, particularly in service operations and reverse logistics. Use specific examples that demonstrate your ability to manage cross-functional projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences and your understanding of Google’s mission. Mention how your skills align with the responsibilities of the Program Manager role and provide examples of past successes.
Highlight Data-Driven Achievements: In your application, emphasise your ability to utilise a data-driven approach. Include metrics or results from previous projects that illustrate your impact on customer satisfaction and operational efficiency.
Prepare for Potential Questions: Anticipate questions related to managing relationships with vendors and cross-team collaboration. Be ready to discuss specific challenges you've faced and how you overcame them, as well as your strategies for driving operational excellence.
How to prepare for a job interview at WeAreTechWomen
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing cross-functional projects. Highlight specific examples where you successfully led a team, managed timelines, and delivered results. This will demonstrate your capability to handle the complexities of the role.
✨Emphasise Data-Driven Decision Making
Since the role requires a data-driven approach, come equipped with examples of how you've used data to inform your decisions in past projects. Discuss any metrics or KPIs you tracked and how they influenced your strategies.
✨Understand Google’s Service Operations
Familiarise yourself with Google's consumer hardware service operations, especially in the EMEA region. Research their current practices and think about how you can contribute to improving customer experiences in product returns and repairs.
✨Prepare for Cross-Team Collaboration Questions
Expect questions about how you handle collaboration across different teams and time zones. Prepare anecdotes that illustrate your communication skills and ability to coordinate with diverse stakeholders effectively.
