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- Tasks: Drive customer success by managing deployment plans and resolving technical blockers.
- Company: Join Google Cloud, a leader in innovative technology solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on businesses by leveraging cutting-edge cloud technology.
- Qualifications: Bachelor's degree and 6 years of experience in cloud architecture or support roles.
- Other info: Be part of a dynamic team shaping the future of digital transformation.
The predicted salary is between 36000 - 60000 £ per year.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
- Experience with programming languages, debugging, or systems design.
Preferred qualifications:
- Experience in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
- Experience with Google Cloud products and differentiating from competition.
- Experience working with product and support teams to resolve technical blockers.
- Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer delivery.
- Experience with development or implementation of AI agents in an enterprise environment.
- Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.
About the job:
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a SaaS Outcome Customer Engineer (OCE), you will drive initial and ongoing revenue ramp for our SaaS customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped license agreements into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities:
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of license agreements, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new license agreements within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Outcome Customer Engineer, SaaS Delivery employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outcome Customer Engineer, SaaS Delivery
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work with Google Cloud products. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with cloud native architecture and deployment planning. This will give you an edge when discussing your fit for the role.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about technical challenges you've faced. Being able to articulate your problem-solving skills is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Outcome Customer Engineer, SaaS Delivery
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 6 years of experience with cloud native architecture and any customer-facing roles you've had. We want to see how you've engaged with technical stakeholders and influenced decision-making in your previous jobs.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description, especially around deployment planning and change management. This shows us you’re genuinely interested in the role.
Be Technical: Since this is a tech-heavy role, don’t shy away from mentioning your programming skills and experience with Google Cloud products. We love seeing candidates who can debug and design systems, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud native architecture and Google Cloud products. Be ready to discuss how you've used programming languages like Python or Java in past roles, especially in relation to deployment planning and resolving technical blockers.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've engaged with technical stakeholders or executive leaders. Highlight instances where you've influenced decisions or guided customers through organisational changes, as this will demonstrate your ability to drive value for clients.
✨Be Ready to Discuss Deployment Strategies
Think about your experience with orchestrating deployment plans. Be prepared to explain how you've managed timelines, cleared blockers, and ensured readiness in previous projects. This will show that you can handle the responsibilities of the role effectively.
✨Identify Expansion Opportunities
During the interview, think about how you can contribute to identifying new license agreements within existing accounts. Share any relevant experiences where you've successfully driven product usage and secured contract renewals, as this aligns perfectly with the job's goals.
