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- Tasks: Support the Senior New Proposition Manager in designing and delivering innovative loyalty propositions.
- Company: Join a diverse and inclusive team at Three, where everyone belongs.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Make a real impact by shaping customer loyalty experiences in a dynamic market.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer needs.
- Other info: Great opportunities for growth and collaboration across various teams.
The predicted salary is between 36000 - 60000 £ per year.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three, we have a hybrid working arrangement as standard for office-based employees, where employees work from a mix of office locations and their home in the UK to carry out their role. Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 and 18:30. This allows employees to start between 08:00 and 10:00 and finish between 16:00 and 18:30.
In this role, you will support the Senior New Proposition Manager (Loyalty) in developing and executing the Loyalty roadmap items. This role will lead end-to-end proposition design and delivery, working closely with Commercial, Finance, Technology, Direct & Indirect Channels, while meeting contractual and regulatory obligations.
Your responsibilities include:
- Owning your proposition design and execution, ensuring technical solutions meet the scope of the researched and proposed proposition.
- Engaging stakeholders effectively, communicating progress, and managing change proactively.
- Continuously assessing and improving your proposition, challenging the status quo with a pragmatic approach.
- Inputting into the NPD roadmap with a curious mindset, aiming to differentiate Three UK in the non-mobile product market.
- Monitoring competitors’ customer offers and recommending responses to create a market point of difference.
- Understanding the digital-first customer journey across all channels, ensuring requirements are customer-centric.
- Managing issues, risks, and concerns during proposition delivery, working cross-functionally to resolve and track progress.
- Supporting business requirements gathering, business rules, and guiding inputs for new propositions.
- Collaborating on build, test, deployment, and market launch activities.
- Supporting go-to-market activities and post-launch support, including hyper-care and incident management during the warranty period.
- Assisting with proposition documentation and partner/vendor coordination as needed.
Our ideal candidate will have:
- An appreciation of customer needs and how to meet them.
- Problem-solving skills, capable of synthesizing multiple information sources.
- Strong written and verbal communication skills.
- An inquisitive nature and solid work ethic.
- Comfort with change and ambiguity, with adaptability.
- A pragmatic approach to prioritization and capacity challenges.
- The ability to challenge assumptions and ask the right questions to meet customer needs.
- Excellent organizational skills and effective prioritization.
Desired experience includes GTM, project management, proposition development, and execution.
New Propositions Specialist (Loyalty) employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Propositions Specialist (Loyalty)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you fit into their diverse and inclusive environment. Think about how your skills can contribute to their goals, especially in loyalty and customer-centric roles.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role of New Propositions Specialist. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace New Propositions Specialist (Loyalty)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share your passion for the role.
Tailor Your Application: Make sure to customise your application for the New Propositions Specialist role. Highlight your relevant experience in proposition design and execution, and how it aligns with what we’re looking for at StudySmarter.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Proposition Inside Out
Before the interview, make sure you thoroughly understand the role of a New Propositions Specialist and the specifics of loyalty programmes. Familiarise yourself with Three's current offerings and think about how you can contribute to their roadmap. This will show your genuine interest and help you articulate your ideas clearly.
✨Engage with Stakeholders
Since this role involves working closely with various teams, prepare examples of how you've effectively engaged stakeholders in the past. Think about times when you communicated progress or managed change proactively. This will demonstrate your collaborative spirit and ability to navigate complex environments.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your ability to synthesise information from multiple sources and how that led to successful outcomes. This will illustrate your analytical mindset and adaptability, which are key for this position.
✨Ask Thoughtful Questions
Prepare insightful questions that reflect your curiosity about the role and the company. Inquire about the current challenges in the loyalty space or how they measure success for new propositions. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
