Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead innovative Salesforce solutions to transform customer service experiences.
- Company: Join Accenture, a global leader in professional services and technology.
- Benefits: Enjoy 30 days vacation, private medical insurance, and extra leave for charity work.
- Why this job: Be part of a vibrant team driving impactful change with cutting-edge technology.
- Qualifications: 8+ years in Salesforce architecture with a focus on service transformations.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Location: London, UK
Salary: Competitive salary and package dependent on experience
Level: Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
About the Accenture Salesforce Business Group:
Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo‑charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start‑up merged with the stability of a well‑established Salesforce capability. We help clients create the best customer and employee experiences by modernising organisations' selling, service and operational functions across all key industries.
What We Are Looking For:
We are seeking a senior, client‑facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni‑channel service operations and workforce optimisation. You will own end‑to‑end architecture for complex service‑led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self‑service channels.
The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high‑performing service organisations run, and can translate that into scalable Salesforce‑led solutions. You are creative, human‑centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences.
Qualifications:
- Own the end‑to‑end solution architecture across Service Cloud, Omni‑Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms.
- Lead and facilitate client design workshops to understand service‑domain requirements and translate them into clear, scalable target architectures.
- Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices.
- Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies.
- Guide multi‑disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively.
- Act as a recognised authority on Salesforce‑enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership.
- Support pre‑sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni‑channel capabilities can drive service excellence.
- Continue developing leadership, consulting, and Salesforce expertise through hands‑on delivery, mentoring and structured training.
Experience in the Following:
- Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations‑focused architectures.
- Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies.
- An understanding of how AI applies in these areas and what it means for the future of service organisations.
- Hands‑on experience designing solutions across Service Cloud, Digital Engagement, Knowledge Management, AI‑enabled service, and integrations with telephony/CCaaS platforms.
- Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems.
- Ability to navigate client organisations and work directly with senior stakeholders.
- Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi‑channel routing and high‑availability design for service operations.
- Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply.
Qualifications:
Typically 8+ years’ experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations.
Set Yourself Apart:
- Experience shaping large‑scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies.
- Pre‑sales or solution‑shaping experience – including estimation, architecture definition, and participation in RFP/RFQ processes.
- Demonstrable industry expertise with a strong point of view on modern customer service best practices.
- Contribution to architecture frameworks, accelerators, reusable patterns or service‑domain propositions.
- Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA.
- Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space.
What’s in It for You:
In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners.
Closing Date for Applications: 31/05/2026. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Salesforce Solution Architect - Service in London employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Solution Architect - Service in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that Salesforce Solution Architect role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences with Salesforce Service Cloud and how you've transformed customer service operations. Let them see your passion and expertise in action.
✨Ask Smart Questions
During interviews or networking chats, ask insightful questions about their current challenges with Salesforce. This shows you're not just interested in the job, but also in how you can contribute to their success.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Accenture and making an impact.
We think you need these skills to ace Salesforce Solution Architect - Service in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Solution Architect role. Highlight your experience with Service Cloud and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of customer service transformations and how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact in previous roles. We love seeing how you've made a difference in service operations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Accenture!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Service Cloud and its features. Brush up on your knowledge of omni-channel service operations, digital engagement, and case management. Being able to discuss these topics confidently will show that you're not just familiar with the platform but are also ready to leverage it effectively.
✨Prepare Real-World Examples
Think of specific projects or experiences where you've successfully implemented Salesforce solutions. Be ready to share how you tackled challenges, optimised service processes, or improved customer experiences. This will demonstrate your hands-on experience and problem-solving skills, which are crucial for a Solution Architect role.
✨Understand the Client's Needs
Before the interview, research the company and its clients. Understand their industry, challenges, and how Salesforce can help them. This will allow you to tailor your responses and show that you can align your solutions with their business goals, making you a more attractive candidate.
✨Showcase Your Leadership Skills
As a senior role, they’ll be looking for someone who can lead teams and facilitate workshops. Prepare to discuss your leadership style and how you've guided teams through complex projects. Highlight any mentoring or training experiences you've had, as this will illustrate your ability to develop others while driving project success.