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- Tasks: Lead innovative cloud contact centre projects and enhance customer experiences.
- Company: Join Accenture, a global leader in professional services and technology.
- Benefits: Enjoy competitive salary, 30 days vacation, private medical insurance, and extra leave for charity work.
- Why this job: Make a real impact by transforming contact centres with cutting-edge AWS technologies.
- Qualifications: 10+ years experience with Amazon Connect and strong leadership skills required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Salary: Competitive salary and package (Depending on level of experience)
Location: London (must be willing to travel to client sites throughout the UK on an ad hoc basis)
Overview: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
Values: We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
As a team: We partner with enterprise clients to design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Role Description: As a Private Cloud Solution Architect you will:
- Be a seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem.
- Drive contact centre modernization initiatives, lead cross‑functional teams, deliver enterprise‑grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact centre platforms.
- Lead the end‑to‑end delivery of Amazon Connect‑based contact centre solutions, oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.
- Collaborate with stakeholders to drive innovation, maintain compliance, and optimise customer experience.
Responsibilities:
- Team Leadership: Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact centre transformation initiatives, leveraging platform‑led solutions across enterprise environments.
- Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
- Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
- Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
- Project Delivery Excellence: Lead delivery of complex contact centre transformation programmes by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.
Qualifications & Experience:
- 10+ years minimum hands‑on experience with Amazon Connect Contact Centre.
- Seasoned techno‑functional professional with significant experience working on large‑scale business/operational transformation projects.
- Good understanding of contact centre technology landscape.
- Understanding of the AWS Cloud platform and services with solution‑architect skills.
- Deep expertise on Amazon Connect product features and contact centre related AWS services such as Lex, Pinpoint, Transcribe, Comprehend, etc.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API‑based integrations with Salesforce, ServiceNow, and bot platforms.
- Ability to understand customer challenges and requirements, and address them in a differentiated manner.
- Ability to help the team implement the solution, sell, and deliver cloud contact centre solutions to clients.
- Excellent communication skills.
- Strong program‑management and people‑management skills.
- Experience using Amazon Connect flows, AWS Lambda, Amazon Connect Contact Centre.
Must Have Skills:
- AWS contact centre, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, AWS Lex.
- In‑depth knowledge of contact centre KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
Good to Have Skills:
- Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps.
Benefits: At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days’ vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there will be requirements to spend time on‑site with our clients and partners.
Equal Employment Opportunity: Accenture is an equal‑opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date: Applications close on 1st June 2026.
Private Cloud Solution Architect - Private/Sovereign AI in London employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Cloud Solution Architect - Private/Sovereign AI in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Accenture. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements related to Amazon Connect and AWS. This gives potential employers a tangible way to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to cloud solutions and contact centres. Role-play with a friend or use online resources to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Accenture.
We think you need these skills to ace Private Cloud Solution Architect - Private/Sovereign AI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Private Cloud Solution Architect role. Highlight your experience with Amazon Connect and AWS services, as well as any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud solutions and how your background makes you a perfect fit for our team. Don't forget to mention your leadership experience and how you can drive innovation.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact in previous roles. We love seeing how you've made a difference in past projects!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to our recruitment team. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Tech Inside Out
As a Private Cloud Solution Architect, you need to be well-versed in Amazon Connect and the AWS ecosystem. Brush up on your knowledge of AWS services like Lambda, Lex, and S3, and be ready to discuss how you've used them in past projects.
✨Showcase Your Leadership Skills
This role requires strong team leadership. Prepare examples of how you've successfully led cross-functional teams in the past, particularly in delivering complex cloud-based solutions. Highlight your ability to mentor and upskill team members.
✨Understand Client Needs
Demonstrate your ability to understand and address customer challenges. Be prepared to discuss how you've tailored solutions to meet specific client requirements, especially in contact centre technology. This shows you can think critically and strategically.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in contact centre transformation projects and how you would approach them. This will showcase your practical experience and strategic thinking.