Marcus by Goldman Sachs, Product Manager, Vice President, London

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‐led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‐high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‐to‐consumer business provides digital solutions that help customers save and invest.

Marcus by Goldman Sachs combines the entrepreneurial spirit of a start‐up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Your impact: Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful and knowledgeable with prior experience of launching/managing successful products, partnering and collaborating with various teams, and driving decision‐making across cross‐functional groups.

As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision‐making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross‐functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

Responsibilities:

• Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best‐in‐class experience, leveraging digital channels.
• Lead & deliver commercial objectives including growth and financial targets.
• Drive product initiatives and make recommendations to enhance customer and product propositions.
• Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes.
• Maintain a full understanding of relevant compliance and local market regulatory issues.
• Monitor product performance and analyse existing customer behaviour to recommend changes.
• Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations.
• Maintain and refine roadmap/backlog of change items.
• Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers.
• Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert.
• Support execution of marketing campaign activity to engage, retain & increase balances across the customer base.
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan.
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels.
• Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes.

Requirements:

• At least 7 years in a senior commercially focussed savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech.
• Subject matter expert in savings products and segments including interest rate/pricing dynamics.
• Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty.
• Good understanding of the relative liquidity value of different types of deposits.
• Experience of working in a product team on both technical and commercial aspects of the product.
• Experience of working and delivering in an agile environment.
• Experience managing material outsourcing relationships.
• Experience in managing collaborative & functioning vendor/outsourcing relationships in line with contractual commitments.
• Bachelor's degree ideally in a relevant field.

Behaviours:

• Self‐directed team player, with a proven ability to drive high performance and work independently or in a team‐oriented and fast paced environment.
• Proven ability to lead by example, with a positive attitude.
• Excellent communication, presentation and interpersonal skills.
• Good analytical, problem‐solving, project management and program management skills.
• Ability to balance strategic focus with tactical implementation/execution.
• Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners.
• Ability to interact and influence at all levels and across functions.
• Ability to effectively manage multiple projects at the same time.
• Strong sense of detail and urgency, with the ability to motivate others to deliver.

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally.