L2 Linux Engineer Ops Centre - Assoc Manager / Sr Analyst in London

Salary: Competitive salary and package (Depending on level of experience).

Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis).

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we’re building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities

• Managing and maintaining Linux including installation, configuration, and troubleshooting.
• Managing and supporting Hypervisors.
• Deployment and configuration clusters On-Premises and Private Cloud platforms.
• Deploying clusters in a containerized environment.
• Perform system administration, networking, scripting, and automation to ensure efficient system operations.
• Effective line and shift management, people development and leadership for junior team members.
• Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service-impacting events.
• Perform initial triage and isolation for incidents following established runbooks and procedures.
• Document incidents, actions, and outcomes accurately in the incident management system.
• Support service delivery and SLA compliance.
• Ensure thorough shift handovers documenting operational status and ongoing incidents.
• Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues.
• Develop and refine troubleshooting guides, runbooks, and knowledge base articles.
• Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems.
• Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements.
• Mentor L1.5 Engineers to support skill development and knowledge sharing.
• Participate in shift rotations and on-call schedules as required.
• Eligibility for UK Government security clearance.

Required Skills

• Linux experience.
• Technical experience in networking, storage, compute, and related infrastructure.
• Strong understanding of network protocols, configurations, and security measures within a Linux environment.
• Understanding of storage systems (e.g. NAS, Cloud).
• Ability to write and utilise shell scripts (e.g., Bash) and automation tools like Ansible for efficient system management.
• Ability to monitor, diagnose, and optimize system performance for efficiency.
• Expertise in scripting languages such as Python, PowerShell & Shell.
• Expertise in Kubernetes for container orchestration and managing containerized applications.
• Experience in incident management, advanced troubleshooting, and operational best practices.
• Understanding of Containers & Container Management (Docker, Kubernetes, EKS).
• Scripting for automation (Python, Bash).
• Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira.

Qualification

• Bachelor’s Degree in Electrical Engineering (Relevant experience will be considered).

Locations: London.