At a Glance
- Tasks: Lead ERP operations, ensuring service excellence and driving continuous improvement.
- Company: Join Elanco, a global leader in animal health dedicated to innovation.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact on animal health while advancing your career.
- Qualifications: Experience in ERP/SAP operations and managing vendor relationships required.
The predicted salary is between 60000 - 80000 £ per year.
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Your Role: ERP Operations Manager
We are seeking an experienced ERP Operations Manager to assume end-to-end ownership of ERP AMS operations, driving operational stability, continuous improvement, and service excellence. As the first dedicated ERP Ops lead, you will manage current operations and define the operational framework and standards that will govern how other ERP functional areas (such as Finance or HR) are integrated into our global operations model as the team expands.
Your Responsibilities:
- Day-to-day Vendor Management: Ensuring our SAP Application Managed Services (AMS) partner(s) perform according to their SLAs and driving a customer-first service vision.
- Functional Oversight: Ownership of the day-to-day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business-critical processes.
- Operational Blueprinting: Defining the "Run" approach for the ERP ecosystem, establishing the templates for incident, change, and release management that will be adopted by future ERP operational pillars.
- Stakeholder Interaction: Engaging with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
- Cross-Functional Collaboration: Interactions with other IT stakeholders (e.g., SAP Functional Leads, Data Integrity teams, Solution Architects and other Operation Managers covering different service lines) to ensure service suitability and GxP compliance.
- Leadership Reporting: Interactions with Senior IT and Business leadership regarding ERP performance, status of major incidents, and reporting on service improvement initiatives.
- Efficiency & Automation: Work with service partners to increase operational efficiency through the identification of automation opportunities, "shift-left" support opportunities, and proactive monitoring.
- Governance: Provide day-to-day governance of service partners alongside the SIAM team and support the TechOps senior leadership team as required.
- Representation: Represent the TechOps Operations team at SAP service reviews, CAB, Problem Reviews and other appropriate operational forums.
You’ll spend your time:
- Building relationships with key staff at our SAP service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues.
- Establishing the ERP "Run" Playbook, refining operational services alongside the ITSM team to ensure a scalable model for other ERP modules.
- Partnering with ERP stakeholders to understand business-critical cycles and ensure IT operations support peak demand.
- Ensuring GxP compliance and quality practices are embedded in every SAP change and operational activity.
- Attending the weekly CAB and Problem Review Board to ensure ERP operational perspectives and business impacts are represented.
- Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release processes and be the point of contact for all ERP major incidents.
- Ensuring "Build to Run" readiness, engaging early in the project lifecycle for new SAP deployments to ensure they are supportable.
- Developing communications for senior leaders and end-users reporting on the health of ERP services and progress on improvement plans.
- Staying abreast of SAP trends (e.g., S/4HANA innovations) to guide IT on how to best leverage emerging ERP technologies.
What You Need to Succeed (minimum qualifications):
- Extensive experience in ERP/SAP operations delivery, managing complex, global environments.
- Proven experience managing outsourced AMS partners and driving vendor accountability.
- Demonstrable knowledge of SAP lifecycle management, including transport management, GxP/Validation requirements, and ERP governance.
- Experience in a regulated environment (Life Sciences/Pharma preferred) with knowledge of IT Audits and Quality systems.
- Certified or strong awareness of common ITIL processes.
What will give you a competitive edge (preferred qualifications):
- Strategic thinking: Ability to define operational processes that can be scaled across a growing team.
- Demonstrated influence and communication skills across all levels of IT and business leadership.
- Strong organizational skills with the ability to convey complex technical ERP issues in a business-focused manner.
Additional Information:
- Travel: 0%
- Location: UK, Hook or Liverpool
ERP Operations Manager in Liverpool employer: WeAreTechWomen
At Accenture, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides unparalleled opportunities for professional growth, with access to cutting-edge AI technologies and the chance to work alongside industry leaders. We are committed to your development, ensuring you have the resources and support needed to thrive in your role as a Senior Manager/Associate Director in AI architecture.
StudySmarter Expert Advice🤫
We think this is how you could land ERP Operations Manager in Liverpool
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at WeAreTechWomen.
✨Check Out WeAreTechWomen Directly
Keep an eye on WeAreTechWomen’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace ERP Operations Manager in Liverpool
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the ERP Operations Manager role at WeAreTechWomen, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at WeAreTechWomen.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at WeAreTechWomen. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at WeAreTechWomen.
How to prepare for a job interview at WeAreTechWomen
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at WeAreTechWomen. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
