Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformative IT service management projects and design innovative solutions.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy a competitive salary, extensive benefits, and opportunities for growth.
- Why this job: Make a real impact by transforming organisations and communities with cutting-edge technology.
- Qualifications: ITIL certifications and experience in ITSM tooling and transformation journeys.
- Other info: Be part of a diverse team that values inclusion and personal well-being.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Associate Manager or Manager (based on experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
Accenture’s Digital Workplace and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected workplace. Our services revolve around the Cloud and SaaS, transitioning clients mobile, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service‑oriented architectures.
As a Service Management Consultant, you will:
- Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Provide capabilities for assessing and selecting commercial off‑the‑shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Gather requirements and provide guidance on how to design and develop service management as a strategic asset.
- Design a Service Catalogue to enable IT to communicate effectively with the Business.
- Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and help define key roles and responsibilities as part of target operating model design.
- Utilise Project Management experience to deliver, manage and track deliverables and projects.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops.
- Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption.
We are looking for experience in the following skills:
- ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable).
- Proven ITSM tooling implementation experience.
- Supporting customers through Transformation journeys (i.e. Journey to Cloud).
- Experience with large‑scale transformation and managed service solutioning, with associated estimating and sales processes.
- Experience with designing infrastructure managed services, including service desk solutions.
- Exceptional communication and presentation technical and business concepts.
- Strong stakeholder management and communication skills.
- Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
- Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory.
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Join Accenture to work at the heart of change.
ITSM Manager employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace ITSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Manager role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service management and how you can contribute to our team. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've made an impact in previous roles, especially in ITSM or related fields. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at WeAreTechWomen
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL V3 and V4 concepts. Be ready to discuss how you've applied these frameworks in real-world scenarios, especially in service management and transformation journeys.
✨Showcase Your Analytical Skills
Prepare to demonstrate your strong business analytical skills. Think of examples where you’ve synthesised client issues into key challenges and how you approached solving them. This will show your ability to think critically and strategically.
✨Familiarise Yourself with Current Trends
Stay updated on digital workplace trends, particularly around cloud journeys and productivity solutions. Being able to discuss these topics will show that you’re not just knowledgeable but also passionate about the industry.
✨Practice Your Communication Skills
Since exceptional communication is key, practice explaining technical concepts in simple terms. Prepare to discuss how you’ve effectively communicated with stakeholders in past roles, as this will highlight your ability to bridge the gap between tech and business.
