Generative BI & Insight Manager

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

The Data and AI revolution is changing everything. It’s everywhere - transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture’s Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture’s broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you’ll be working with cutting‑edge technologies and will have the opportunity to develop a wide range of new skills on the job.

As a Customer Generative BI & Insight Manager you will:

• Have strong knowledge of semantic layer design and optimization (e.g., LookML, dbt, or similar frameworks).
• Possess hands‑on experience integrating and fine‑tuning Large Language Models (LLMs) for conversational analytics.
• Have exposure to cloud ecosystems (Azure, AWS, GCP) and understanding of data governance and ethical AI practices.
• Demonstrate a deep understanding of marketing analytics & digital analytics.
• Have knowledge of customer service metrics such as CSAT, churn prediction, and operational KPIs.
• Bring prior experience with conversational analytics or BI.
• Have knowledge of prompt engineering and model evaluation techniques.
• Be able to translate complex business requirements into scalable AI‑powered solutions.
• Proven ability to manage cross‑functional teams and drive adoption of innovative technologies.
• Exhibit strong communication and stakeholder engagement skills to evangelise the proposition internally and externally.
• Be a strategic thinker with a focus on delivering measurable impact and aligning solutions with enterprise goals.
• Have a clear understanding of existing technologies and proposition in the space.
• Possess a strong understanding of data integration processes, APIs, and database management.

Key Responsibilities:

• Design, deliver and optimise Generating BI & Insight solutions for large scale clients.
• Monitor performance of solution and continuously improve solutions.
• Interpret complex user requirements and translate them into technical design.
• Stay ahead of emerging trends in generative AI, BI, and conversational analytics.
• Evangelise solutions internally and externally through demos and thought leadership.
• Educate peers, team members and leaders in the business in the space.

Collaboration and Communication:

• Act as the primary liaison between stakeholders to align Generative BI & Insight capabilities with business goals on the client’s behalf.
• Act as the primary owner of Generative BI & Insight for the AI & Data Practice.
• Proactively identify and mitigate risks related to AI and Management.
• Be comfortable operating in matrixed organisations and being part of cross functional teams.

What’s in it for you:

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family‑friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Program, Career Development and Counselling.
• A range of generous Parental Leave offerings.
• Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in‑person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.