At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for users.
- Company: Join NaviSite, a dynamic tech company in London with a collaborative culture.
- Benefits: Enjoy competitive salary, up to 25 days vacation, and private medical insurance.
- Other info: Great opportunity for career growth and community involvement through charitable leave.
- Why this job: Make a real impact by enhancing user experience and resolving tech challenges.
- Qualifications: 2+ years in IT support, knowledge of Windows/Mac, and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
NaviSite is looking for an experienced Deskside Support Engineer to join our expanding team and work on our customer site in London. A minimum of 2 years’ experience in a similar role is required.
Key Responsibilities
- Provide onsite IT support via Tech Bar (walk‑up) and deskside channels
- Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
- Troubleshoot hardware and software issues across laptops, desktops (Windows & Mac), mobile devices and peripherals (monitors, docks, printers)
- Log and manage all activity in ServiceNow, maintaining accurate and auditable records
- Act as the onsite escalation point for issues raised by remote Service Desk teams
- Escalate complex issues to resolver groups with clear diagnostics and business impact
- Support major incidents with onsite coordination when required
- Deliver a high‑quality Tech Bar experience, focusing on quick resolution and user satisfaction
- Contribute to knowledge base articles and reusable fixes to support continuous improvement
- Support the end‑to‑end device lifecycle, including builds, provisioning, swaps, and refresh
- Ensure compliance with corporate build, security, and configuration standards
- Assist users with account access, authentication, and collaboration tools (e.g. M365)
Essential Technologies
- Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power Automate and SharePoint
- Working knowledge of ServiceNow, Adobe products and DocuSign
- Knowledge of supporting Windows and Mac devices
- Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) – an important asset
Benefits
- Competitive basic salary
- Up to 25 days’ vacation per year
- Private medical insurance
- 3 extra days leave per year for charitable work of your choice
Equal Employment Opportunity Statement
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Locations: London, Glasgow
Deskside Support Engineer employer: WeAreTechWomen
NaviSite is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive training opportunities and support for professional development, alongside competitive benefits such as private medical insurance and additional leave for charitable work. Join us to be part of a team that values your contributions and prioritises user satisfaction in delivering top-notch IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at NaviSite or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently troubleshoot common hardware and software issues, as well as discuss your experience with tools like ServiceNow and M365.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've resolved incidents or improved processes in previous roles. This will demonstrate your ability to take ownership of issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at NaviSite.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your relevant experience, especially with the technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled hardware and software issues in the past. We love seeing real-life scenarios where you've made a difference, so don’t hold back on those success stories!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out. We’re looking for team players who are excited about joining us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in being part of our team at StudySmarter!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the essential technologies mentioned in the job description, like AD, Azure AD, and ServiceNow. Be ready to discuss how you've used these tools in past roles, as this will show you're not just familiar with them but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled hardware and software issues in previous positions. Think about a time when you resolved a tricky problem quickly or improved user satisfaction at a Tech Bar. This will demonstrate your ability to take ownership of incidents and deliver high-quality support.
✨Familiarise Yourself with the Company Culture
Research NaviSite and understand their values and work environment. Being able to align your answers with their culture during the interview will help you stand out. Show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the team. This could include inquiries about their approach to major incidents or how they support continuous improvement. It shows you're engaged and serious about the position.
