Delivery Lead D365 CE

Role: Delivery Lead D365 CE

Location: London

Travel: Flexibility to travel to client sites

About the job

Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service. This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Senior Manager Technical Architect role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation. In this highly visible role, you will envision and design innovative solutions and services for Accenture’s enterprise clients. You act as their trusted advisor, taking ownership of the technical architecture within the solution from early‑stage meetings through the delivery lifecycle.

Key Responsibilities

• Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.
• Effectively manage overall project/programme risks, making critical adjustments as necessary and gaining buy‑in from senior management for key project plans.
• Oversee and drive the development, implementation, and maintenance of comprehensive project work plans.
• Accountability of the traceability of project requirements throughout the project life cycle.
• Provide strategic direction for all change management activities and support clients in their change enablement processes.
• Seek out growth opportunities for the account, the client, the team and our people.
• Mentor and develop team members, providing oversight to the management of relationships with suppliers and subcontractors.
• Demonstrate your client communication skills at all levels, including executive level, with consideration for different cultures and primary languages.
• Be the escalation point for delivery issues, taking a hands‑on approach where necessary to course‑correct troublesome projects.
• Ensure consistent programme governance is in place, attend and contribute in steering meetings and project progress updates.
• Manage the expectations of the Client and the teams.
• Manage the sales process: Review the solution to confirm it can be delivered within the budget available. Draft or review contracts ensuring scope, dependencies and risks can be managed. Ensure deliverables and work products are achievable. Review staffing proposals to ensure they have the right skills and capability.

Skills and Experiences

• Specific experience implementing Dynamics 365 CE or ERP for enterprise‑level clients.
• Extensive understanding of contract terms and interpretation, coupled with excellent customer expectations management skills.
• Proven experience employing key Project/Program Management disciplines, ensuring effective estimation, work planning, and scope management.
• Proficiency in project management methods, tools, and techniques, complemented by a working knowledge of Microsoft platform technologies and in‑depth expertise in Microsoft Project and Azure DevOps (ADO), enabling precise project tracking and control.
• Good knowledge of Earned Value reporting, contributing to sound financial decision‑making.
• Strong people‑management abilities, including team leadership and mentorship.
• While not required, having a Project Management Institute (PMI) PMP or PgM certification and a bachelor’s degree in a business or technology‑related field will be advantageous.
• Deliverables management is key.

What will set you apart

Ideal candidates who have very strong project management experience in an IT and consulting environment, particularly for global external clients. They should possess strong direct people‑management experience for on‑ and offshore resources, enabling them to lead and mentor effectively.

Benefits

What’s in it for you: Competitive base salary. Extensive benefits package including 30 days holiday per year, car allowance, private medical insurance, and 3 extra days leave per year for charitable work of your choice.

Flexibility and Mobility

Flexibility and mobility are required to deliver this role as there will be requirements to spend time on‑site with our clients and partners to enable delivery of the first‑class services we are known for.

Closing Date for Applications

31/08/2026

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.