At a Glance
- Tasks: Be the go-to tech advisor for air-gapped cloud platforms and support customer journeys.
- Company: Join Google for Public Sector, transforming government services with innovative tech.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on operational excellence.
- Why this job: Make a real impact in public sector tech while working with cutting-edge solutions.
- Qualifications: Bachelor’s degree in a technical field and 5 years in customer-facing roles.
The predicted salary is between 70000 - 90000 £ per year.
Must be a British citizen to meet compliance and security clearance requirements.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management.
- Ability to travel up to 20% of the time, including onsite commitments with customers.
- Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
- Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
- Experience in service management (e.g. ITIL), with a focus on managing technical escalations and ensuring customer support health.
- Understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
- Ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.
About the job:
Google for Public Sector brings the magic of Google to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With Google Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, Google supports the needs of public sector customers.
As a Cloud Success Architect (CSA) for GDC air-gapped, you will be the primary technical advisor and represent customer health for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments. You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the Delivery team, Customer Engineering and Product/Engineering.
Responsibilities:
- Serve as a trusted technical advisor for air-gapped cloud platforms, providing specialized expertise and ad hoc architectural Q&A support.
- Own the end-to-end post-sales relationship for Platform Administrator teams, which includes supporting Quarterly Business Reviews (QBRs) and assisting customers with spend optimization.
- Plan and coordinate training for customer staff, developing learning roadmaps and leading hackathons to foster skill development.
- Act as the primary interface for customer feature requests and coordinate release planning to align needs with the product roadmap.
- Lead the resolution of complex technical escalations and collaborate with delivery teams to strategically plan and adopt new customer workloads.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Cloud Success Architect, GDC Air-Gapped employer: WeAreTechWomen
At Google for Public Sector, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Cloud Success Architect, you will have the opportunity to work at the forefront of technology, driving impactful solutions for public sector clients while benefiting from comprehensive training programs and career development initiatives. Our commitment to employee well-being and professional growth, combined with the unique challenges of working in air-gapped environments, makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Success Architect, GDC Air-Gapped
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Cloud Success Architect gig!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to cloud operations or air-gapped solutions. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Cloud Success Architect, GDC Air-Gapped
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5 years of experience in customer-facing roles. We want to see how you've driven technical implementations and managed cloud operations, so don’t hold back on the details!
Tailor Your Application:Customise your application to reflect the specific skills and experiences mentioned in the job description. If you’ve got experience with air-gapped solutions or public sector projects, let us know – it’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cloud operations and air-gapped solutions. Be ready to discuss your experience with application migration and any relevant projects you've worked on. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Customer-Facing Skills
Since this role involves a lot of interaction with customers, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you resolved technical escalations or provided exceptional support. Highlighting these experiences will demonstrate your ability to thrive in a customer-facing role.
✨Communicate Like a Pro
You’ll need to communicate effectively with both technical stakeholders and C-suite executives. Practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly and show that you can bridge the gap between technical and non-technical audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-stakes situations. Think through potential challenges you might face in the role and how you would address them. This preparation will help you feel more confident and ready to tackle any curveballs during the interview.
