At a Glance
- Tasks: Lead the AWS Connect IVR solution and collaborate with a dynamic DevSecOps team.
- Company: Join Tesco Mobile, the UK's largest virtual network operator, known for innovation and customer happiness.
- Benefits: Enjoy flexible working patterns, competitive salary, and a supportive, inclusive culture.
- Other info: Be part of a diverse team that values your contributions and offers excellent career growth.
- Why this job: Make a real impact in a fast-paced environment while working with cutting-edge cloud technologies.
- Qualifications: Experience with AWS Connect and a passion for teamwork and innovation.
The predicted salary is between 60000 - 80000 £ per year.
We have an exciting opportunity for an AWS IVR Engineer to join Tesco Mobile where you will be working as part of the Engineering Squad within our 'Run and Operate' chapter and helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross-skilling them to integrate into the BAU support service.
Tesco Mobile are the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.
We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best.
Key Responsibilities:
- Act as the AWS Connect technical lead within the squad to support them with the migration.
- Be critical of the current solution and suggest improvements.
- Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
- Share knowledge with other members of the chapter.
We are looking for the following skills & experience:
- Significant commercial experience using AWS Connect.
- Significant experience with AWS.
- Experience producing quality user documentation.
- Be a great teammate - live the Tesco Mobile values.
Nice to have:
- Experience working with Service Cloud Voice integration.
- Experience writing and maintaining deployments using code (Terraform preferred).
- Commercial experience with Azure.
We care for human connection and we keep our customers at the heart of everything we do, which is why we've embraced the Agile way of working. Agile is more than just a methodology - it's a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do - allowing us to respond at pace to our customers' needs. It encourages variety of thought and enables us to thrive, both individually and collectively.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
AWS Connect IVR Lead — Cloud & DevSecOps Expert employer: WeAreTechWomen
Tesco Mobile is an exceptional employer, offering a dynamic and inclusive work culture where every team member is valued and encouraged to make a meaningful impact. With a strong commitment to employee growth and development, we provide opportunities for cross-skilling within our Agile environment, ensuring that you can thrive both individually and collectively. Located in the heart of the UK’s mobile industry, we pride ourselves on our innovative approach and dedication to customer satisfaction, making Tesco Mobile a rewarding place to advance your career.
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We think you need these skills to ace AWS Connect IVR Lead — Cloud & DevSecOps Expert
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WeAreTechWomen.
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