At a Glance
- Tasks: Conduct user research to shape amazing digital experiences and improve customer satisfaction.
- Company: Join a forward-thinking company that values user experience and innovation.
- Benefits: Gain hands-on experience, mentorship, and a chance to impact millions of users.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Perfect for curious minds eager to grow in UX research and make a real difference.
- Qualifications: Understanding of UX research methods and a passion for user-centred design.
The predicted salary is between 30000 - 40000 £ per year.
As an Associate UX Researcher, you will play a key role in understanding customer behaviour and shaping user‑centered solutions across digital products. Working within a multidisciplinary team, you'll help uncover customer needs and translate them into insights that improve the overall user experience. You'll gain exposure to a wide variety of research methods and projects, contributing to meaningful changes that impact millions of users. You'll collaborate closely with designers, product managers, engineers, and data teams to ensure research is embedded throughout the product lifecycle. This is an opportunity to develop your research expertise while learning from experienced professionals in a fast‑paced, data‑driven environment. This role is ideal for someone curious, detail‑oriented, and passionate about research, who is looking to grow their career in UX. You'll be supported in developing your skills while helping to drive a strong research culture and champion user‑centered design across the organization.
Responsibilities
- Planning and delivering user‑centered research across multiple digital products
- Designing and conducting qualitative and quantitative research studies
- Analyzing research data and translating findings into actionable insights
- Producing reports and presenting insights to a range of stakeholders
- Collaborating with UX, product, and engineering teams to inform decision‑making
- Applying a variety of research methods and supporting best practice development
- Supporting research operations, including planning, prioritisation, and coordination
- Managing logistics such as scheduling sessions, booking labs, and maintaining tools
- Promoting the value of UX research across the wider business
- Supporting team initiatives such as onboarding, documentation, and knowledge sharing
- Building and managing relationships with internal teams and external vendors
Qualifications
- Understanding of UX research methodologies and principles
- Experience with qualitative and quantitative research methods (e.g. usability testing, interviews, surveys)
- Knowledge of user‑centered design and its application
- Awareness of Agile or Lean working environments
- Ability to balance user needs with business and technical requirements
- Experience planning research activities and managing timelines
- Degree in HCI, Design, or a related field (or equivalent experience)
- Familiarity with research tools (e.g. UserTesting, Optimal Workshop, Tobii)
- Strong communication and stakeholder management skills
- Confidence presenting insights and telling compelling stories
- Strong analytical thinking and problem‑solving skills
We are proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
Associate UX Researcher - Loyalty & Support employer: WeAreTechWomen
As an Associate UX Researcher at our company, you'll be part of a vibrant and inclusive work culture that prioritises collaboration and innovation. We offer extensive opportunities for professional growth, with access to experienced mentors and a variety of research projects that impact millions of users. Located in a dynamic environment, we champion user-centred design and provide a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Associate UX Researcher - Loyalty & Support
✨Tip Number 1
Network like a pro! Reach out to people in the UX field, especially those who work at companies you're interested in. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your research projects and methodologies. Make sure to include case studies that demonstrate how your insights led to real changes in user experience.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can showcase your understanding of user-centred design and your experience with different research methods.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for joining our team and being part of our mission to improve user experiences.
We think you need these skills to ace Associate UX Researcher - Loyalty & Support
Some tips for your application 🫡
Show Your Passion for UX Research:When writing your application, let your enthusiasm for UX research shine through! Share specific examples of how you've engaged with user-centred design and what excites you about understanding customer behaviour.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We want to see how your skills in qualitative and quantitative research methods can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and insights, as this reflects your ability to communicate effectively—a key skill for an Associate UX Researcher.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to explore more about our culture and values while you're at it!
How to prepare for a job interview at WeAreTechWomen
✨Know Your Research Methods
Brush up on your understanding of both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, and think about specific examples that showcase your skills in usability testing, interviews, or surveys.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking by discussing how you’ve translated research data into actionable insights. Bring along a portfolio or examples of reports you've produced, and be ready to explain the impact of your findings on user experience.
✨Collaborate Like a Pro
Since this role involves working closely with designers, product managers, and engineers, think of examples where you've successfully collaborated in a team setting. Highlight your communication skills and how you’ve managed stakeholder relationships to drive user-centred design.
✨Be Curious and Passionate
Let your curiosity shine through during the interview. Share what excites you about UX research and how you stay updated with industry trends. This will show your passion for the field and your eagerness to grow within the role.
