AI Delivery Tech Lead, Song Service

We are Accenture Song, the world's largest tech‑powered creative group. For us, customer experience is not an add‑on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an AI Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from prototype to production. Our mission is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth. Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.

What you’ll do:

• Architect and build agentic experiences to production.
• Work in a technical capacity contributing through hands‑on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
• Be at the forefront of CCaaS and AI innovation, helping clients build connected, always‑on service models for their customers.
• Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences.
• Build and lead delivery of RAG pipelines, multi‑agent orchestration and eval frameworks for enterprise‑scale AI deployments.
• Be a trusted technical advisor.
• Advise clients on AI architecture decisions, platform selection and build vs buy trade‑offs.
• Define technical delivery approaches and infrastructure strategies.
• Engage credibly with client technical leadership at Principal/Director level.
• Translate complex technical constraints into clear strategic recommendations.
• Deliver at scale.
• Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services.
• Lead engineering teams across complex, multi‑system agentic programmes.
• Set technical standards, quality frameworks and architecture governance.
• Ensure systems are designed for scalability, observability and compliance.
• Collaborate closely with Forward Deployed Engineers, Experience Designers and Strategy leads.
• Grow people, capability and the practice.
• Mentor engineers and grow technical capability within the practice.
• Support sales, propositions and go‑to‑market activity.
• Contribute to thought leadership on production AI engineering and agentic delivery.

Experience Required:

• Significant hands‑on engineering experience with a proven track record of building and running AI systems at enterprise production scale.
• Strong engineering background with production experience in Python and similar languages across AI systems.
• Proven track record of architecting and delivering RAG pipelines, multi‑agent systems or LLM‑based products at enterprise scale.
• Deep hands‑on experience with at least one major cloud AI platform (AWS Bedrock, GCP Vertex AI or Azure AI Studio).
• Experience designing eval frameworks, red‑team processes and quality measurement for AI systems.
• A portfolio or track record that demonstrates production‑deployed AI systems in regulated or enterprise environments.
• Proven ability to lead engineering teams in agile, client‑facing delivery contexts.

AI, data and technology awareness:

• Deep practical experience with agentic frameworks: LangGraph, LangChain, CrewAI, Agentforce or similar.
• Foundation model providers: Claude, Code/Codex, Gemini, OpenAI or AWS Bedrock.
• Vector databases: Pinecone, Weaviate, LlamaIndex or pgvector.
• Cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio.
• CI/CD for AI: version‑controlled prompts, automated testing, deployment pipelines.
• EU AI Act compliance, bias auditing and model drift detection.

What's in it for you:

• Competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.
• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family‑friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and mental wellbeing support.
• Employee Assistance Programme, career development and counselling.
• A range of generous parental leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in‑person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.