At a Glance
- Tasks: Shape AI strategies and deliver impactful business outcomes for clients.
- Company: Join Accenture's innovative Song Service team in London.
- Benefits: Enjoy 30 days leave, flexible work policies, and private healthcare.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of AI transformation in customer service.
- Qualifications: Experience in consulting or digital transformation with a passion for AI.
The predicted salary is between 80000 - 100000 £ per year.
As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps.
Focus Areas
- Reinventing customer service across physical, digital/app-based and AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designing future-ready service models, enabled by platforms, data and automation
- Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
- Supporting clients to define a customer-first mindset, helping them shape their business and operating models
- Delivering measurable business outcomes, not just great experiences
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
Key Responsibilities
- Support Building AI Strategies for Clients
- Contribute to business cases, value frameworks and AI investment narratives
- Conduct competitor analysis to inform AI strategy recommendations
- Use data and business insights to identify value opportunities for our clients, helping them track and realise benefits
- Bridge business value and agentic capability, translating what AI can do into what the business should do
- Support the development of client-facing materials including executive presentations, roadmaps and proposals
- Build AI fluency and advisory craft through immersion in live engagements
- Contribute to Client Delivery
- Own defined workstreams within strategy projects, from research and analysis through to client presentation
- Create new insights for our clients, interrogating data, building visualisations and combining with business understanding to create compelling narratives
- Support workshops, interviews and co-creation sessions with client stakeholders
- Collaborate across Song teams to bring integrated perspectives into strategy work
- Grow People, Capability and the Practice
- Contribute to thought leadership, templates and reusable assets in AI advisory
- Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about
Experience Required
- Professional experience in consulting, strategy, customer experience or digital transformation with a strong desire to specialise in AI advisory
- The most important thing for us is mindset: intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations
Core Experience
- Background in consulting, strategy, customer experience, digital transformation or a related field
- Industry experience in Communications, Media, Banking and Public Service
- Experience producing high-quality analytical and strategic outputs; research, benchmarking, presentations
- Experience working with data to identify pain-points, track performance and demonstrate value
- Experience in creation of business cases and understanding of value tracking principles
- Experience translating business priorities into AI strategies
- Proven ability to work within cross-functional teams and contribute to complex projects
- Excellent written and verbal communication, able to structure complex ideas clearly
- Proactive and self-directed, able to manage your own workload and ask the right questions
AI, Data and Technology Awareness
- Strong understanding of AI and Agentic AI and how these capabilities scale across programmes
- Awareness of data structures and strong understanding of performance metrics/value measurement
- Experience in: GenAI-enabled services (e.g. conversational AI, agentic workflows)
- AI strategy and value measurement concepts
- AI tools such as ChatGPT, Claude, Code/Codex/Gemini, Copilot or similar
- Data discovery and analysis of large data sets using SQL
- Experience building experiences on Conversational AI ecosystem such as GECX, Microsoft, Amazon Lex, PolyAI, Cognigy, Cresta, Sierra, Decagon, Parloa
Leadership & Consulting Skills
- Strong analytical and problem-solving capability
- Clear, confident communication; written and verbal
- Ability to manage your own delivery within a project structure
- Comfortable working in agile, fast-moving consulting environments
- Eagerness to build client-facing skills and grow into an advisory role
Set Yourself Apart
- Academic or professional work related to AI strategy, digital transformation or customer experience
- Experience in Telco, Financial Services or Public Sector
- Evidence of AI fluency – personal projects, published writing, certifications or experimentation
- Data analysis beyond Excel – experience with visualisation tools, data query or coding languages
What’s in it for you
- 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice
- Family-friendly and flexible work policies
- Attractive pension plan with financial wellbeing support and resources
- Private healthcare insurance plan and mental wellbeing support
- Employee Assistance Programme, Career Development and Counselling
- A range of generous parental leave offerings
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners. We will be as flexible as possible to support your specific work/life needs.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Agentic Strategy & Advisory Consultant employer: WeAreTechWomen
Accenture Song Service is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide extensive training opportunities in AI strategy and digital transformation, alongside generous benefits such as 30 days of leave, flexible work policies, and comprehensive healthcare support. Join us to be part of a forward-thinking team dedicated to delivering impactful business outcomes while prioritising a customer-first mindset.
StudySmarter Expert Advice🤫
We think this is how you could land Agentic Strategy & Advisory Consultant
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Agentic Strategy & Advisory Consultant at WeAreTechWomen!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like WeAreTechWomen or be willing to refer you for that Agentic Strategy & Advisory Consultant position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from WeAreTechWomen who’s on the lookout for their next Agentic Strategy & Advisory Consultant star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Agentic Strategy & Advisory Consultant role at WeAreTechWomen!
We think you need these skills to ace Agentic Strategy & Advisory Consultant
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at WeAreTechWomen. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at WeAreTechWomen
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at WeAreTechWomen. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
