Senior Account Manager (Maternity Cover)

The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week.

Summary

• Job type: Based on experience
• Holidays: 34 days
• Location: Edinburgh
• Working model: Hybrid / Flexible (minimum 3 days in our Edinburgh office)
• Private medical insurance
• Group life insurance
• Annual team away day
• Pay: Living Wage
• Cycle to Work scheme

This is a fixed term Senior Account Manager role, located in lovely Leith. The contract is for a 10 – 12 month period (TBC depending on starting availability) to support the Accounts Team over a period of Maternity Leave.

Overall client servicing, satisfaction and retention

• Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact.
• Work with the team to manage the delivery of strategic content marketing solutions to clients and ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times.
• Run and manage multiple projects of varying scales and priorities in conjunction with each other.
• Ensure regular flow of client status reporting, with timely submission of project estimates and schedules, status reports, and so on.
• Pre-empt, troubleshoot and resolve any concerns regarding client dissatisfaction.
• Grow and develop your accounts to create sustainable growth with every client.
• Act as the first point of contact for all client Procurement and Agency Management teams, responding to queries and providing all required MI reporting.
• Ensure all client compliance requirements are understood and met, with all necessary information communicated within the account team and relevant internal stakeholders.

Content quality assurance and relevance

• Develop creative briefs and oversee creative output – visual and editorial.
• Ensure measures are in place to critically appraise work before client review.
• Working closely with the Strategy and Creative team, ensure strategic marketing objectives are being followed through from set-up into ongoing delivery of content.
• Hold the thread of the client’s brief into content assets we are delivering – performing some writing/editing of content or presentations ahead of sending to client to ensure brief alignment.
• Responsible for Quality Assurance of assets being sent to the client from the agency.

Account Development

• Working with the wider team to proactively drive forward the ‘Client Development Plan’ for each client account against overall business targets.
• Help prepare and research client tenders and proposals.
• Support in delivery of presentations to clients.
• Manage and process client billing/resolve any invoicing issues/delays.
• Manage and/or oversee project budgets, including preparation of project estimates, business cases, burn reports, ROI models etc.
• Ensure all projects are delivered on brief, on time and on budget.
• Monitor workflow across agency to ensure efficient delegation of projects.
• Take part in weekly resource management, and oversee resourcing against your projects alongside the wider team.
• Identifying suppliers, screening them for suitability and negotiating MSAs.
• Briefing suppliers on project requirements and ensuring management of projects allocated to them.
• Ensure all appropriate NDAs are completed.
• Monitoring suppliers’ overall performance.
• Liaising with and building relationships with freelancers and external teams.

Skills and Experience

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Soft-selling and negotiation skills.
• Experience in account management or a related field.
• Excellent project management skills, with an ability to manage multiple projects simultaneously and ensure timely completion.
• Very strong financial management skills and experience, including quoting, estimating, invoicing, and budget tracking.
• The ability to quickly review, evaluate and summarise information, with outstanding attention to detail.
• Ability to appraise content for quality, and relevance to brief and advise and manage the agency and client team to best result.
• Strong problem-solving abilities and a strategic mindset.
• Experience in developing and implementing communication strategies.
• Strong knowledge of marketing and branding concepts.

How to apply

Please submit your CV and cover letter for consideration to aisling@wearerationale.com.

For more information about Rationale, our culture, the kind of work we do, and why we’ve been shortlisted as an Employer of the Year, get in touch!