Clinical Support Worker

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you. We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview: An exciting new opportunity has arisen for a Clinical Support Worker in Specialist Palliative Care. The post holder will work under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C’s Values and Behaviour Framework.

Main duties of the job:

• To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
• To carry out duties as specified within the trust’s Approved Core Task List for Clinical Support Worker (working within assessed competence).
• To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
• To support patients' emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.
• To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
• To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
• To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
• To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
• Provide and deliver a high standard of individualised personal nursing care.
• To keep the clinical area clean and tidy maintaining a safe environment.
• To adhere to trust infection control procedures.
• To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN.
• To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN.
• To support relatives under the guidance of a RN.
• To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT).

Person specification:

• Education to GCSE level Grade C in English and Mathematics or equivalent.
• Care Certificate and or equivalent health care experience.
• City and Guilds NVQ Level 3 in Care/Health and Social Care.
• Able to make own travelling arrangements.
• Ability to work 12.5 hour shift day/night patterns.
• May be required to work in other community hospitals within our trust in order to meet the needs of the service.

Experience:

• Some previous experience in a nursing/Care Assistant role.
• Clear oral communication.
• Basic computer skills.

Personal Attributes / Behaviours:

• Good interpersonal skills.
• Responds positively to change.
• Flexible.
• Ability to work as part of a multi-disciplinary team.

Skills, abilities and knowledge:

• Good interpersonal and communication skills.
• Good organisational skills.
• Basic I.T. and computer skills.
• Good numeracy and literacy skills.

Equal Opportunities: We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post.

Immigration Status: Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas.

Closing and Interview Dates: This vacancy may close early if sufficient applicants are received.