Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our tech team and manage diverse IT infrastructure for smooth operations.
- Company: Pion connects major retailers with the youth market through innovative technology and advertising.
- Benefits: Enjoy competitive salary, 30 days leave, hybrid work, and wellness perks.
- Why this job: Join a diverse team focused on innovation and personal growth in a supportive culture.
- Qualifications: Experience in remote IT support, scripting, and managing Apple devices is essential.
- Other info: We value uniqueness; all applications are welcome, even if you don’t meet every requirement.
The predicted salary is between 43200 - 72000 £ per year.
A little bit about us…
Pion produces technology and advertising for the biggest retailers on the planet, connecting them with the youth market. Here at Pion, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion
Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments visible for everyone to see, with weekly updates in our business wide meeting. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
If you need any adjustments to support you with your application, just drop us an email at
About the role
We’re looking for a highly skilled and motivated IT Manager to lead our technology team and ensure the smooth operation of our diverse IT infrastructure. This is a critical role responsible for the strategy, implementation, and maintenance of our systems, empowering our team to excel in their work.
Responsibilities include:
- Endpoint Management: Leading the management and support of a diverse endpoint environment.
- Network Infrastructure: Ensuring the reliability and security of our office networks in Manchester and London, built on Ubiquiti solutions.
- Help Desk & Support: Overseeing the IT support function, ensuring timely and effective resolution of user issues. A key focus will be providing excellent support to our remote employees, minimizing downtime and maximizing productivity.
- Security: Implementing and maintaining robust security measures to protect our data and systems.
- Budgeting & Vendor Management: Managing the IT budget and relationships with technology vendors, including our third-party JAMF support provider.
- Strategic Planning: Developing and implementing IT strategies that align with the organization’s goals.
- Stakeholder Management: Effectively communicating with and managing expectations of internal stakeholders regarding IT services and performance.
- ISO 27001 Compliance: Playing a key role in our journey to ISO 27001 certification.
- Onboarding/Offboarding: Streamlining the process of onboarding new employees, ensuring they have the necessary hardware, software, and access. Managing the offboarding process, including timely revocation of access and retrieval of company assets, especially for remote workers.
- Multi-Location Support: Providing IT support to our offices in Manchester and London.
We’d really like to hear from you, if you have experience in the following:
- Working and providing IT support within a remote first company.
- Scripting experience in either Python / Bash (endpoint management), which can be used to send push notifications for users.
- Experience in speaking to end users of varying levels of seniority within the business, providing a positive and informative experience.
- Deep understanding of JAMF Pro (or similar MDM solutions) and experience managing Apple devices in an enterprise setting.
- Hands-on experience with Ubiquiti network solutions, including configuration, troubleshooting, and maintenance.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, etc.).
- Good communication skills.
- Strong prioritisation and organisational management.
- Google Suite / Google Workspace.
- Linux/Mac/Windows.
- Mobile device management tools.
- Jamf.
- Crowdstrike.
- Canonical landscape.
Life at Pion
Let’s take a look at just a few things that make Pion an amazing place to work…
- Competitive salary.
- 30 days annual leave plus bank holidays.
- Accredited ‘Great Place To Work’ company in three categories.
- Hybrid working, the ability to collaborate with colleagues.
- Flexible working hours (starting between 8am-10am).
- Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
- Incredible partnership discounts for the biggest brands in the world.
- Commitment to personal development and career growth.
- £200 work from home set up allowance to put towards your home office.
Want to know more? Check out our career site for everything you need to know about starting a career with Pion…
Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.
#LI-SC1
#LI-Remote
#J-18808-Ljbffr
IT Manager employer: Wearepion
Contact Detail:
Wearepion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarize yourself with Pion's commitment to equity, diversity, and inclusion. Highlight any relevant experiences you have that align with these values during your interview, as they are a key part of the company culture.
✨Tip Number 2
Showcase your experience in managing IT support for remote teams. Be prepared to discuss specific challenges you've faced and how you overcame them, as this role emphasizes support for remote employees.
✨Tip Number 3
Brush up on your knowledge of Ubiquiti network solutions and JAMF Pro. Being able to speak confidently about your hands-on experience with these tools will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your strategic planning skills. Think of examples where you've developed IT strategies that aligned with organizational goals, as this is a critical aspect of the IT Manager role at Pion.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Pion's commitment to equity, diversity, and inclusion. Reflect this understanding in your application by highlighting how your unique experiences and perspectives can contribute to their inclusive workplace.
Tailor Your CV: Make sure your CV is tailored to the IT Manager role. Highlight relevant experience in endpoint management, network infrastructure, and IT support, especially in a remote-first environment. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your experience with JAMF Pro, Ubiquiti solutions, and your approach to stakeholder management. Show how your values align with Pion's mission and culture.
Highlight Relevant Skills: Clearly list your technical skills such as scripting in Python/Bash, knowledge of networking concepts, and experience with Google Workspace. Make sure to mention any certifications or training related to ISO 27001 compliance, as this is a key aspect of the role.
How to prepare for a job interview at Wearepion
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Ubiquiti network solutions and JAMF Pro. Highlight specific projects where you successfully managed Apple devices or implemented security measures, as this will demonstrate your capability to handle the responsibilities of the IT Manager role.
✨Communicate Effectively
Since the role involves speaking to end users of varying seniority levels, practice explaining technical concepts in simple terms. This will showcase your communication skills and ability to provide a positive user experience, which is crucial for the help desk and support functions.
✨Emphasize Your Strategic Thinking
Prepare to discuss how you would develop and implement IT strategies that align with the organization's goals. Share examples from your past experiences where you successfully planned and executed IT initiatives, particularly in a remote-first environment.
✨Demonstrate Your Commitment to Diversity and Inclusion
Pion values equity, diversity, and inclusion. Be ready to share your thoughts on how you can contribute to an inclusive workplace and any past experiences you have that align with these values. This will show that you resonate with the company's culture and mission.
