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For Companies At a Glance
- Tasks: Drive software implementations from start to finish, ensuring clients are set up for success.
- Company: Join Openr, a game-changer in hospitality tech with exciting growth ahead.
- Benefits: Enjoy competitive pay, hybrid work, and the chance to shape your role.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be part of a transformative journey in hospitality, making a real impact on client operations.
- Qualifications: 1-3 years in B2B SaaS implementations; hospitality knowledge is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Location: London (Hybrid, 2 days/week) + UK & Ireland travel
Type: Full-time
Compensation: Competitive base
Reporting to: Customer Success Director
About the Job
Openr is transforming how the hospitality industry manages menus and pricing. By centralising recipe, product, and pricing information into a single source of truth, we help multi-site hospitality operators connect to every channel; delivery platforms, EPOS, digital boards, order & pay apps, and print, without manual re-keying or fragile integrations.
We were built by operators who couldn’t find what they needed. Backed by Imbiba and with £3m in funding, our customers include Stonegate Pub Company, Hall & Woodhouse, Big Table Group and the Azzurri Group. We’re now expanding the platform significantly, with several new modules launching in the coming months, all focused on unlocking pricing optimisation capabilities for operators.
We see the customer lifecycle starting during the sales process. We believe our growth will come from a customer-led strategy, with land & expand and customer advocacy as key drivers. When a customer signs with Openr, the real work begins; getting a multi-site operator from a signed Statement of Work to a live, working solution is what this role is about.
You’ll work closely with the Solutions Consultant and Customer Success Director as part of a single, unified customer team covering all market-facing functions. This is a hands-on delivery role, but it’s also a customer-facing one. Your ability to build trust with operator teams is as important as your ability to configure the platform.
What You’ll Do
- Own Delivery from SOW to Go-Live: Take the Statement of Work handed over by the Solutions Consultant and drive it through to a live, working solution. Manage timelines, track milestones, and keep stakeholders on both sides informed throughout.
- Configure the Platform: Set up and configure Openr to match each operator’s estate — their product library, pricing structures, channels, integrations, and workflows. Get the detail right so operators experience value immediately.
- Manage Integrations: Work with operators’ IT teams to connect Openr to their existing stack, Oracle, Zonal, Fourth, delivery aggregators, EPOS, order & pay apps, and print. Understand what needs to connect, why, and how to make it work without disrupting live operations.
- Train and Enable Operator Teams: Run training sessions for the people who will use Openr day-to-day, operations managers, menu teams, finance, and IT. Make sure they’re confident, not just capable.
- Provide Early-Stage Support: Act as the technical point of escalation for new customers while dedicated support processes are built out. You know the platform and their configuration, which means you resolve issues quickly and build trust early.
- Champion Customer Insights: Bring structured feedback from implementations back to Product, Engineering, and the Solutions Consultant. The real-world intelligence that sharpens the roadmap and makes the next implementation faster.
What We’re Looking For
- Implementation or Onboarding Experience: 1–3 years delivering B2B SaaS implementations, technical onboarding, or solutions delivery, ideally in hospitality tech or a similarly complex, integration-heavy environment.
- Technical Confidence: Comfortable working with APIs, data structures, and integration documentation. You don’t need to write production code, but you need to understand how systems talk to each other and troubleshoot when they don’t.
- Hospitality Knowledge: A genuine understanding of multi-site hospitality operations. The pain of 6-week menu cycles, manual pricing workflows, and fragmented data across channels should not require explanation.
- Strong Project Management: Able to manage multiple implementations in parallel, keep timelines on track, and communicate clearly when things need to change.
- Clear Communicator: Equally comfortable in a configuration session with an IT team and a training session with an operations manager. You adapt how you explain things based on who’s in the room.
- Builder’s Mindset: Comfortable working in a fast-moving environment where you’ll sometimes need to build the process as well as follow it.
- Technical Familiarity: Understanding of integration ecosystems is a strong advantage.
What Success Looks Like
In your first 12 months, you will:
- Deliver implementations on time and to scope, with operators going live confident in the platform and their team’s ability to use it.
- Build a repeatable delivery process, from SOW handover to go-live, that gets faster and smoother with each implementation.
- Resolve early-stage support issues quickly enough that new customers feel the difference between Openr and every other vendor they’ve dealt with.
- Contribute structured feedback that directly improves the product and the implementation process.
- Be the person operator teams, IT leads, operations managers, menu teams, trust as a credible partner, not just a vendor contact.
Why Join Openr?
We are at the start of our journey, with an exceptional product that will change the way operators control their pricing and menu data across every customer touchpoint. You will be one of the most important hires we make in this phase.
- Market Traction: Backed by Imbiba and Azzurri Group and recently raised £3m in funding, with Stonegate, Hall & Woodhouse, Big Table Group and Azzurri Group as live customers.
- Autonomy & Ownership: Freedom to shape how the implementation function works, from delivery methodology to the tools and processes you use.
- Innovative Culture: Join an engaged, open, hard-working team at the forefront of hospitality tech.
- Hybrid Role: 2 days/week in our London office.
- Travel: Regular travel to clients across the UK & Ireland.
- Compensation: Competitive base.
Implementation Associate employer: Weareopenr
Contact Detail:
Weareopenr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality tech scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical confidence and project management abilities during interviews. Bring examples of how you've successfully managed implementations or solved complex problems in the past. This will help us see you as a valuable addition to our team.
✨Tip Number 3
Be ready to chat about the hospitality industry! Brush up on your knowledge of multi-site operations and the challenges they face. We want to know that you understand the pain points and can hit the ground running when it comes to configuring our platform for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining Openr and making a difference in the hospitality tech space.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Associate role. Highlight your experience in B2B SaaS implementations and any relevant hospitality knowledge. We want to see how you fit into our mission!
Showcase Your Technical Skills: Don’t shy away from mentioning your technical confidence! If you've worked with APIs or integration documentation, let us know. We’re looking for someone who can understand how systems communicate, so give us the details!
Communicate Clearly: Your written communication should be clear and concise. Whether it’s your cover letter or your CV, make sure it reflects your ability to adapt your communication style. We value clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Openr!
How to prepare for a job interview at Weareopenr
✨Know the Product Inside Out
Before your interview, make sure you understand Openr's platform and how it transforms hospitality operations. Familiarise yourself with the key features, benefits, and the pain points it addresses for multi-site operators. This will help you demonstrate your genuine interest and technical confidence during the discussion.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple implementations or projects simultaneously. Use specific examples to illustrate how you've kept timelines on track and communicated effectively with stakeholders. This will highlight your strong project management abilities, which are crucial for the Implementation Associate role.
✨Demonstrate Your Technical Understanding
Brush up on your knowledge of APIs, data structures, and integration documentation. You don’t need to be a coder, but being able to talk about how systems interact and troubleshoot issues will set you apart. Be ready to explain any relevant experiences where you’ve worked with technical teams or solved integration challenges.
✨Prepare for Customer-Facing Scenarios
Since this role involves training and enabling operator teams, think of examples where you've successfully communicated complex information to non-technical audiences. Practice explaining technical concepts in simple terms, as this will show your adaptability and clear communication skills, which are essential for building trust with clients.