Senior Building Manager

This role is responsible for overseeing the day to day running of One Millennium Bridge. High levels of client engagement and customer service are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Role Summary / Purpose and Scope

This role is responsible for overseeing the day to day running of One Millennium Bridge. High levels of client engagement and customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Skills, Knowledge and Values

• In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• Working with the Client Leads to understand and work towards the client’s objectives and develop strategies for the building meeting service delivery expectations as well as assist in any pitches for expanded or new work.
• Able to effectively coordinate and manage the full evacuation of the relevant building or site, including a floor by floor confirmation using only stairs and following the evacuation procedures for the relevant buildings or sites.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
• Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews.
• Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours.
• Lead in the management of FM Fee Income in partnership with the Client Leads.
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
• Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs.
• Manage allocated site including regularly inspecting and recording your property, appropriately monitor, report on, support and feedback to site team and sample auditing your team for condition, standards, and occupier compliance with covenants.
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste.
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings.
• Provide Facilities Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing.

Experience and Salary

• 4 years experience of working in a similar role.
• Qualifications: IOSH essential, NEBOSH desirable.
• Working Hours: 9am - 5.30pm Monday - Friday.
• Salary Range (Based on Experience): £65,000 - £80,000 per annum, depending on experience.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.