At a Glance
- Tasks: Lead front-of-house operations and create engaging events at Victoria House.
- Company: Join MAPP, the UK's leading commercial property management firm with a focus on people and planet.
- Benefits: Enjoy competitive salary, employee ownership, and opportunities for professional growth.
- Other info: Work in a supportive environment that values diversity and encourages personal development.
- Why this job: Be part of a dynamic team shaping a best-in-class destination for life science.
- Qualifications: 3+ years in Front of House or Events Management with strong customer service skills.
The predicted salary is between 45000 - 60000 £ per year.
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too.
We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.
This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person.
A few facts about MAPP you might like to know:
- Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.
As Front of House and Events Manager you will own the day-to-day front-of-house and events operation. You will manage the reception experience, tenant and visitor communications, event enquiries and delivery, and the presentation of shared spaces. You will lead the front-of-house, reception and events experience at Victoria House, creating a consistently welcoming, professional and engaging environment for both occupiers and visitors. The role will deliver the day-to-day guest journey, event programmes and tenant communications while supporting building operations, commercial activity and community engagement.
This role will help shape Victoria House as a best-in-class destination for life science, fostering a strong sense of community and creating experiences that encourage connection, collaboration and engagement across the building.
Skills, Knowledge and Values
- Building & Facilities Management: Responsible for the effective oversight and coordination of building and facilities activity, ensuring safe, compliant, reliable and consistently high standards.
- Events & Community: Responsible for shaping and delivering events and community activity that supports occupier engagement, connection and the building proposition.
- Reception & Front of House: Responsible for a consistently welcoming, professional and efficient front-of-house experience for occupiers and visitors.
- Security & Access: Responsible for coordinating visitor and front-of-house access processes within agreed site controls.
- Finance & Administration: Responsible for accurate administration and financial processing, supporting effective budget control, purchasing and maintenance of records.
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing.
Experience and Salary
- Minimum 3 years' experience in a Front of House, Hospitality, Events or Customer Experience management role.
- Experience leading or supervising reception/front-of-house teams.
- Experience planning and delivering events from conception through to completion.
- Strong customer service, communication and organisational skills.
- Proficient in Microsoft Office and workplace management systems.
- Qualification in Hospitality Management, Events Management, Business Management or a related discipline.
- IOSH Working Safely, First Aid at Work or similar health and safety qualification.
- Experience within a commercial office building, mixed-use development or premium hospitality environment.
- Knowledge of service charge budgeting, supplier management and occupier engagement.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience): £45,000 - £60,000 per annum, depending on experience.
Head of Front of House and Events Manager in London employer: Wearemapp
MAPP is an exceptional employer, offering a dynamic work culture that prioritises employee ownership and inclusivity. With a commitment to professional development and a strong emphasis on collaboration, employees are encouraged to grow and thrive in their roles while contributing to meaningful projects that benefit both people and the planet. Located in Manchester, MAPP provides a supportive environment where high engagement scores reflect the satisfaction of its workforce, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House and Events Manager in London
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We think you need these skills to ace Head of Front of House and Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Wearemapp
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✨Know Your Menu Inside Out
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