At a Glance
- Tasks: Lead day-to-day Front of House and events operations at Victoria House.
- Company: Join MAPP, a dynamic company focused on exceptional guest experiences.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to manage a small team and coordinate engaging activities.
- Why this job: Make a real impact by enhancing guest experiences and managing exciting events.
- Qualifications: Minimum three years in FOH, hospitality, or events leadership required.
The predicted salary is between 31500 - 38500 £ per year.
MAPP is seeking a Head of Front of House and Events to lead the day-to-day FOH and events operations at Victoria House. You will oversee the reception, tenant and visitor communications, and delivery of events, while aligning guest experience with building operations and commercial activity.
With a minimum of three years' experience in FOH, hospitality, or events leadership, you will manage a small team, coordinate access and security, and drive exceptional service for occupiers and visitors.
Front of House & Events Lead in London employer: Wearemapp
MAPP is an exceptional employer, offering a dynamic work culture that prioritises employee ownership and inclusivity. With a commitment to professional development and a strong emphasis on collaboration, employees are encouraged to grow and thrive in their roles while contributing to meaningful projects that benefit both people and the planet. Located in Manchester, MAPP provides a supportive environment where high engagement scores reflect the satisfaction of its workforce, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Events Lead in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wearemapp. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wearemapp
Don't be shy about reaching out to Wearemapp directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House & Events Lead in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wearemapp and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wearemapp
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
