Assistant Building Manager in London

MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Role Summary / Purpose and Scope

The Assistant Building Manager functions as the front line for MAPP assisting in all aspects of service delivery, supporting the Building Manager and Senior Management team at Tide. The Assistant Building Manager will be responsible for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard & soft services & contractors, and occupier engagement.

Skills, Knowledge and Values

• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduce carbon emissions and waste.
• Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety.
• Excellent communication, in person, on the phone and in email.
• Time management & excellent organisational skills.
• Committed and focused.
• Assist with the Management of soft services contractors.
• Undertake the monthly building Utility readings and ensure these are logged centrally.
• Complete fire safety checks daily and log centrally maintaining accurate records.
• Able to use own initiative.
• Support the Building Manager with any afterhours building needs and activities as required.
• Effective PC skills, including working knowledge of Microsoft packages.
• Pro-active, flexible attitude to changes in the company, IT systems and the role.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritising Work.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.

Experience and Salary

Level of Experience / Certifications: IOSH Essential.

Working Hours: 8.30am - 5.00pm Monday - Thursday & 9am - 5pm Friday.

Salary Range (Based on Experience): £35,000 - £38,000 per annum, depending on experience.