At a Glance
- Tasks: Create unforgettable experiences for guests and enhance building services.
- Company: Join MAPP, a leading force in property management with a purpose.
- Benefits: Competitive salary, career growth, and a vibrant workplace culture.
- Other info: Dynamic role with opportunities for creativity and community engagement.
- Why this job: Be the heart of the building, making every visitor feel special.
- Qualifications: Experience in customer service and a passion for creating welcoming environments.
The predicted salary is between 38000 - 40000 £ per year.
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Role Summary / Purpose and Scope:
Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests, additionally assisting and supporting Facilities Manager in all aspects of service delivery.
Skills, Knowledge and Values
- Delivering a Warm Welcome: Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile; Owning and embracing the welcome experience and front of house areas.
- Outstanding Front of House: Pursuing outstanding occupier satisfaction in the handling of their guests, employees and client events. Implementing outstanding reception procedures and promoting the adoption of technology wherever possible.
- Ambassador for Amenities and Services: You are the Building Champion! By being an advocate for the occupiers at every step, you’ll help the rest of the team keep the customer at the heart of everything we do.
- Contact and Communication: With responsibility for populating customer contact platforms, maintaining access, loading documents, and actively using the platform to provide occupiers with useful building information.
- Assisting Building Manager or Facilities Manager: Responsible for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors.
Values & Behaviour:
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals.
- Achieving Results and Prioritising Work.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
Experience and Salary:
- Experience of working in a similar role.
- Working Hours: 8am - 5.00pm Monday - Friday.
- Salary Range (Based on Experience): £38,000 - £40,000 per annum, depending on experience.
Guest Experience Manager employer: Wearemapp
MAPP is an exceptional employer that prioritises both people and the planet, fostering a vibrant work culture where every team member can thrive. Located at 4 More London, this role as Guest Experience Manager offers unique opportunities for personal growth and professional development, with a commitment to inclusivity and community engagement. Employees enjoy a supportive environment that encourages creativity and innovation, alongside competitive compensation and a focus on well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into MAPP's values and mission. This will help you connect your experiences to what they care about, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your past experiences can enhance the guest experience at MAPP, and don’t forget to highlight your personality!
✨Tip Number 3
Be proactive! If you have ideas on how to improve guest experiences or building amenities, share them during your interview. It shows initiative and that you’re already thinking about how to add value to MAPP.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to MAPP’s mission can leave a lasting impression. Plus, it shows you’re genuinely interested!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your character shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about creating a welcoming atmosphere!
Tailor Your Application:Make sure to tailor your application to the Guest Experience Manager role. Highlight your relevant experience and skills that align with our values and the job description. We love seeing how you can bring your unique touch to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you awesome!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our MAPP family!
How to prepare for a job interview at Wearemapp
✨Know the Company Inside Out
Before your interview, dive deep into MAPP's values and mission. Understand how they aim to make property management a force for good. This will not only help you answer questions but also show your genuine interest in being part of their vision.
✨Showcase Your People Skills
As a Guest Experience Manager, your ability to forge relationships is key. Prepare examples of how you've created memorable experiences for guests or clients in the past. Highlight your warm welcome approach and any initiatives you've led that improved customer satisfaction.
✨Be Ready to Discuss Innovation
MAPP values innovative solutions, so think about how you can bring fresh ideas to the role. Be prepared to discuss trends in guest experience and how you would implement new amenities or services that cater to changing needs.
✨Demonstrate Attention to Detail
In this role, every little detail counts. Bring examples of how you've ensured high standards in previous positions, whether it’s through maintaining front-of-house areas or managing service partners. Show them you’re eagle-eyed and committed to excellence!
