At a Glance
- Tasks: Create memorable experiences for guests and manage front of house operations.
- Company: Join MAPP, a vibrant workspace with a focus on hospitality and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a collaborative setting.
- Why this job: Be the face of MAPP and make a real difference in guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 30000 £ per year.
Department: Administration
Employment Type: Full Time
Location: MAPP London Workspace
Compensation: £27,000 - £30,000 / year
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Role Summary / Purpose and Scope:
As Guest Experience Coordinator, you are the first and last interaction people experience when visiting MAPP Workspaces. Being welcoming and hospitable to colleagues, clients, suppliers and guests helps everyone as they ease into the working routine, and of course is a reflection of MAPP's values. The GXC Role involves outstanding front of house service delivery to employees, clients and occupiers at MAPP, as well as managing the front facing meeting rooms, and providing operational support to ensure smooth and effective running of the MAPP workspace.
Skills, Knowledge and Values:
- Lead as service ambassador at MAPP, including understanding that MAPP’s image is reflected through a high level of service in engaging with all parties.
- Take on a sense of pride and ownership of the FOH area.
- Deliver memorable front of house experiences with great personality to employees of MAPP, clients and guests.
- Deliver exceptional customer service including meeting and greeting all visitors in a professional courteous and efficient manner and dealing with any concerns efficiently.
- Calendar management and in accordance with the daily calendar and room bookings, set up and manage meeting rooms as required including lunch orders.
- Promote a high level of satisfaction among employees and visitors responding to their service requirements.
- Maintain the highest standard of building management and cleanliness within the reception and meeting rooms in accordance with agreed specification.
- Implementing outstanding reception procedures including; key handling; organising incoming and outgoing post; scanning cheques; overseeing the reception inbox as well as reception enquiries; managing bay lift visits; bookings of amenity space; and regular stock check of office snacks and stationary.
- Supporting and working with the Workplace Experience Manager and the other Guest Experience Coordinator where required including working on bespoke projects, processes, managing cover and replenishing stock.
- Reporting service failures to the Workspace Experience Manager and owning their resolution. Communicating progress updates and managing the ticketing process in any designated system.
- Assisting with any H&S evacuations and emergency procedures.
- Help identify how processes can be made better and help implement and continuously improve.
- Strong interpersonal skills, capable of communicating at various levels including empathy, and ownership when things inevitably don't go quite to plan.
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
Self management including showing initiative, being proactive and meeting deadlines.
Embracing change including technology.
Engaging with the big picture.
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
Achieving results and prioritise work including attention to detail to all stakeholders.
Innovative solutions and problem solving.
Developing self and others and willing to learn.
Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Strong written and verbal communications including report writing.
Experience and Salary:
Level of Experience / Certifications:
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday.
Salary Range (Based on Experience): £27,000 - £30,000 per annum, depending on experience.
Guest Experience Coordinator employer: Wearemapp
MAPP is an exceptional employer that prioritises a welcoming and inclusive work environment, making it an ideal place for those passionate about delivering outstanding guest experiences. Located in the vibrant MAPP London Workspace, employees benefit from a supportive culture that encourages personal growth and development, alongside competitive compensation and a commitment to high service standards. With opportunities to engage with diverse clients and contribute to innovative projects, MAPP fosters a dynamic atmosphere where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out MAPP's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your front of house skills! Since you'll be the first point of contact, make sure you can demonstrate your exceptional customer service abilities. Role-play with a friend or family member to nail those greeting and problem-solving scenarios.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team dynamics and how you can contribute to improving processes. This shows us that you're already thinking about how to make things better at MAPP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're genuinely interested in being part of the MAPP family.
We think you need these skills to ace Guest Experience Coordinator
Some tips for your application 🫡
Show Your Personality:As a Guest Experience Coordinator, your personality is key! Make sure your application reflects who you are. Use a friendly tone and let your enthusiasm for the role shine through.
Tailor Your Application:Don’t just send a generic CV and cover letter. Highlight your relevant experience in customer service and any specific skills that align with MAPP's values. We want to see how you can contribute to our team!
Be Detail-Oriented:Attention to detail is crucial in this role. Double-check your application for any typos or errors before submitting. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Wearemapp
✨Know the Company Inside Out
Before your interview, take some time to research MAPP and its values. Understand their commitment to exceptional guest experiences and how you can embody that as a Guest Experience Coordinator. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Showcase Your Interpersonal Skills
As this role heavily relies on strong interpersonal skills, be prepared to demonstrate your ability to communicate effectively. Share examples from your past experiences where you've successfully managed guest interactions or resolved conflicts, highlighting your empathy and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing multiple tasks at once. Think of relevant scenarios from your previous roles and practice articulating your thought process and actions clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask the interviewer. This could be about the team dynamics, opportunities for professional development, or how MAPP measures success in guest experience. It shows your genuine interest in the role and helps you gauge if it's the right fit for you.
