Facilities Manager

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Role Summary / Purpose and Scope

The Facilities Manager functions as the professional who supports the management of service delivery in their assigned buildings and also strategically supporting the varied portfolio of the London FM team. Additionally, the Facilities Manager is responsible for representing MAPP in the local and regional business and real estate community in order to promote MAPP’s reputation and capabilities to prospective tenants, clients and the Client. A high level of integrity and professionalism must be demonstrated and maintained at all times. This role is a 12 month Fixed Term Contract to cover maternity leave.

Skills, Knowledge and Values

• To manage buildings within the assigned portfolio
• To assist the Senior Management Team in meeting the operational requirements of the FM Team
• To provide the highest level of service standards to client and building tenants
• To monitor contractor/supplier performance, reporting to contracts manager as required
• Draft and monitor service charge budgets
• Understand expenditure allocation and ensure invoices are correctly apportioned to each property
• Manage reports from the Service desk and report on its results
• Regular tenant/occupier liaison
• Organise and attend tenant forum meetings
• Monitor all on site staff and address issues as required
• Health, Safety and Environmental management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
• Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

• Experience of working in a similar role
• IOSH
• Driving Licence
• Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
• Salary Range (Based on Experience) £40,000 to £45,000 per annum, depending on experience.