Estate Manager

Estate Manager

Department: Site - Portfolio

Employment Type: Full Time

Location: Queens Park Estate (Site)

Compensation: £45,000 - £55,000 / year

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Estate Manager

Team : Southern FM Team

Who Does This Role Report Into? Regional Director - FM

Role Summary / Purpose and Scope

This role is responsible for all aspects of the day to day running of Queens Park Estate where you will be responsible for the effective management of the Estate and its properties and the Health and Safety aspects of the entire common areas of the estate, internally and externally.

High levels of client and tenant engagement and customer service are required, with good management of contractors and security staff, as well as 3rd party contractors, whilst having due regard to expenditure and current legislation.

Skills, Knowledge and Values

Skills (People & Technical)

• Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as
• appropriate.
• Budget setting, management and reconciliation
• Occupier management
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures
• Working closely with the FM team to ensure cost recovery and central budgets and effectively managed.
• Work closely with surveying colleagues and central support functions to ensure client strategy is executed
• Develop rapport with occupiers and look at ways of occupier engagement through placemaking opportunities and events in close liaison with the Occupier Services team
• where required.
• Attention to detail and high levels of occupier engagement and customer service will be required
• Able to use own initiative
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Pro-active, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• IOSH essential or NEBOSH desirable
• 5 years experience of working in a similar role
• Experience of working in a similar role

Working Hours: 8.30am - 5.30pm Monday - Friday. Parking is available onsite

Salary Range (Based on Experience)

£45,000 - £55,000per annum, depending on experience.