At a Glance
- Tasks: Manage flex spaces, ensuring smooth operations and exceptional service for occupiers.
- Company: Join MAPP, the UK's leading commercial property management specialist.
- Benefits: Competitive salary, vibrant work environment, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team focused on people and the planet.
- Why this job: Make a real impact in a dynamic role that champions customer satisfaction.
- Qualifications: 3+ years in a similar role with strong leadership and interpersonal skills.
The predicted salary is between 37000 - 39000 £ per year.
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
In February 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast‑moving Flex industry. RE-DEFINED operates flex workspaces within a variety of MAPP managed buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests.
As an Estate Community Manager for RE-DEFINED, you will take charge of a new exciting and expanding portfolio of flex spaces across multiple buildings on The Portman Estate, known as Portman WorkWell. This is not just a traditional Community Manager role — it’s a unique opportunity to combine operational leadership with a strong customer‑centric focus. You’ll become the main point of contact for occupiers and property managers across the portfolio, ensuring smooth operations, strong relationships, and a service that exceeds expectations.
Your responsibilities will span managing daily operations, overseeing building performance, ensuring compliance, and driving customer satisfaction across all the spaces you manage. As an Estate Community Manager, you’ll be entrusted with the entire lifecycle of occupier engagement, from their initial onboarding to maintaining their satisfaction as long‑term tenants. You’ll play an instrumental role in ensuring that each building operates efficiently and remains a vibrant, high performing space for its occupants.
This is your opportunity to make a lasting impact on the success and growth of RE-DEFINED while managing the people, spaces, and relationships that make it all possible.
- You are the Estate Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do.
- Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.
- Take ownership of the occupier journey, cultivating strong relationships.
- Good interpersonal skills; acting as the main point of contact for customers and property managers across the portfolio.
- Strong operational leadership; able to lead day‑to‑day management of each centre to the highest standards.
- Health & Safety Legislation Compliance.
- Engaging proactively with the MAPP support functions and supply chain.
- Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
- Confidence in cost control management and supplier relationships.
- Self‑motivated, diligent, enthusiastic and approachable with a strong customer‑centric mindset.
- Experience in organising and hosting customer events, networking activities and community engagement initiatives, with the ability to create positive and memorable customer experiences.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.
Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
Self Management including showing initiative, being proactive and meeting deadlines.
Embracing Change including Technology.
Engaging with the Big Picture.
Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
Innovative Solutions and Problem Solving.
Developing Self and Others and willing to Learn.
Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Strong written and verbal communications including report writing.
Level of Experience / Certifications: 3+ years experience working in a similar role.
Working Hours: 9am - 5.30pm Monday - Friday.
Salary Range (Based on Experience): £37,000 - £39,000 per annum, depending on experience.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Estate Community Manager - London employer: Wearemapp
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