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- Tasks: Manage credit control and ensure timely collection of payments from clients.
- Company: Join MAPP, the UK's leading commercial property management specialist.
- Benefits: Competitive salary, growth opportunities, and a fun, inclusive work culture.
- Why this job: Make a real impact in property management while developing your skills.
- Qualifications: 2 years of experience in a similar role and strong communication skills.
- Other info: Be part of a B Corp company that values diversity and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Role Summary / Purpose and Scope:Provide effective credit control, supporting the efficient and timely collection of occupier charges for allocated Clients.
Skills, Knowledge and Values- Collection of outstanding monies due, including rent and service charges from occupiers in accordance with Client and MAPP targets.
- Working with the Client Leads to understand and work towards the client’s arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation.
- Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with MAPP Values to resolve and address challenging situations and disputes.
- Monitoring and reporting of all arrears and payment plans in accordance with internal MAPP policies and Client requirements.
- Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance.
- Working with the Cashiering team to identify occupier income and unallocated cash items.
- Maintain accurate records including the Property Management Systems.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards.
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Great service delivery including working in partnership with internal and external individuals.
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
- Interpersonal and Relationship skills capable of communicating at various levels.
- Strong written and verbal communications including report writing.
2 years experience of working in a similar role.
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday.
Salary Range (Based on Experience): £30,000 - £40,000 per annum, depending on experience.
Credit Controller employer: Wearemapp
Contact Detail:
Wearemapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with MAPP folks on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching MAPP's values and recent projects. Show us how your skills align with our mission to make property management a force for good!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as a Credit Controller can help us achieve our goals. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share what excites you about the role at MAPP.
Tailor Your Application: Make sure to tailor your application to the Credit Controller role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and how it relates to the role. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wearemapp
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of key financial metrics and how they relate to credit control. Be prepared to discuss your experience with managing arrears and how you've successfully collected outstanding payments in the past.
✨Showcase Your Communication Skills
Exceptional communication is crucial for this role. During the interview, demonstrate your ability to engage with clients and occupiers effectively. Share examples of how you've resolved disputes or built relationships through clear and professional communication, both verbally and in writing.
✨Align with MAPP Values
MAPP places a strong emphasis on its values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable. Familiarise yourself with these values and think of specific instances where you've embodied them in your previous roles. This will show that you’re not just a fit for the job, but also for the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you had to monitor arrears, enforce payment plans, or deal with difficult clients. Prepare to explain your thought process and the outcomes of your actions.