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For Companies At a Glance
- Tasks: Be the friendly face of our building, ensuring guests feel welcomed and valued.
- Company: Join MAPP, a leading property management company committed to making a positive impact.
- Benefits: Enjoy a competitive salary, opportunities for growth, and a fun, inclusive work culture.
- Why this job: Make a difference in people's day while developing your skills in a supportive environment.
- Qualifications: 2+ years in customer service or hospitality; strong communication and hosting skills required.
- Other info: Embrace challenges and learn from experiences in a dynamic, engaging workplace.
The predicted salary is between 24570 - 25000 £ per year.
Concierge – No 1 St Michael\’s Meeting Rooms
Department: Site – Portfolio
Employment Type: Full Time
Location: No. 1 St Michaels (Site)
Compensation: £24,570 – £25,000 / year
Description
Title, Team and Role Summary
Team : Site
Who Does This Role Report Into? Guest Experience Manager
Role Summary / Purpose and Scope
Arguably the most important appointment of the building, the Meeting Room Concierge is a front of house role that gives the building personality and puts life and soul into everyday occupation for our guests.
You are a Building Champion! It’s all about the people in the building. By being an advocate for the occupiers at every step, you\’ll help the rest of the team keep them at the heart of everything we do.
Skills, Knowledge and Values
- Effective communicator with strong hosting abilities; able to facilitate visitor management process, welcome guests and escort them around the building.
- Strong customer service experience – taking coffee orders, interacting with guests and tailoring their guest journey by adding personal touches.
- Able to maintain Back of House areas and hospitality tasks Advanced such as configuring and re-setting meeting spaces, coffee machine maintenance, basic stock keeping and other tasks such as required.
- To manage and maintain the meeting rooms, ensuring a consistent level of service.
- Maintain overall presentation of Front of House common areas and perform spot cleans where necessary.
- Able to provide administrative support to the Front of House team, covering reception duties when required and working with the team to manage the meeting room diary.
- Experience with meeting room technology e.g. TV / AV /sound systems, microphones etc.
- Help maintain the occupier portal / app.
- Have knowledge of local area where appropriate.
- To assist the St Michael’s team in achieving operational Facilities Management requirements and ensure smooth operation of the building.
- Building Footfall data
- It may be necessary in the interests of MAPP for you to be agile to your role and MAPP may reasonably require you to do other work within your capacity.
- Social media engagement
- Ensure all customer data held by the building management team and front of house team is GDPR compliant, liaising with MAPP’s data compliance policy.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
2 plus years of working in a similar role
Working Hours:
37.5 hours per week between the hours of 7am – 6pm Monday to FridaySalary Range (Based on Experience)
£24,570 – £25,000
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Concierge - No 1 St Michael\'s Meeting Rooms employer: Wearemapp
Contact Detail:
Wearemapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - No 1 St Michael\'s Meeting Rooms
✨Tip Number 1
Familiarise yourself with MAPP's values and mission. Understanding their commitment to making property management a force for good will help you align your personal values with theirs, which is crucial in an interview setting.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests or clients in previous roles. This will demonstrate your ability to create memorable experiences, which is key for the Concierge position.
✨Tip Number 3
Research the local area around No 1 St Michael's Meeting Rooms. Being knowledgeable about nearby amenities and attractions can enhance your ability to assist guests and show that you're proactive and engaged.
✨Tip Number 4
Prepare to discuss how you handle challenges and learn from failures. MAPP values innovation and accountability, so sharing specific instances where you've adapted and improved will resonate well with the hiring team.
We think you need these skills to ace Concierge - No 1 St Michael\'s Meeting Rooms
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've created memorable experiences for guests or clients, as this is crucial for the role.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are excited about working at MAPP and how you can contribute to their mission of making property management a force for good.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wearemapp
✨Show Your Hospitality Skills
As a Concierge, your ability to create a warm and welcoming atmosphere is crucial. During the interview, share specific examples of how you've gone above and beyond to make guests feel special in previous roles.
✨Demonstrate Initiative and Enthusiasm
MAPP values candidates who are eager to grow and take ownership of their roles. Be prepared to discuss times when you've taken initiative or tackled challenges head-on, showcasing your proactive attitude.
✨Know the Company Values
Familiarise yourself with MAPP's core values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable. Be ready to explain how you embody these values in your work and how they align with your personal ethos.
✨Engage with the Role's Requirements
Understand the specific skills needed for the Concierge position, such as effective communication and customer service. Prepare to discuss your experience with meeting room technology and how you can enhance the guest experience through personal touches.
