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For Companies At a Glance
- Tasks: Be the go-to person for occupiers, ensuring smooth operations and exceptional service.
- Company: Join MAPP, a B Corp leader in UK commercial property management with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, opportunities for growth, and fun team events.
- Why this job: Make a real impact in a vibrant community while developing your skills in a supportive environment.
- Qualifications: 2+ years in a similar role; strong communication and problem-solving skills required.
- Other info: Work full-time at EdCity, a unique flexible office supporting charities.
The predicted salary is between 35000 - 39000 £ per year.
Community Manager
Department: Flex
Employment Type: Permanent – Full Time
Location: Ed City (Site)
Compensation: £35,000 – £39,000 / year
Description
Title, Team and Role Summary
Team : RE-DEFINED/Flex
Who Does This Role Report Into? Regional Manager
Role Summary / Purpose and Scope
1EdCity is a unique flexible office that supports charities to share ideas, connect & collaborate, founded by Ark, a leading national education charity. The Community Manager will report to the Regional Manager and be employed by Re-Defined, but be based full-time at the 1EdCity site and work closely with the Client team at Ark.
Skills, Knowledge and Values
- You are the Community Champion! By being an advocate for the occupiers at every step, you\’ll help the rest of the team keep the customer at the heart of everything we do
- Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.
- Work closely with the Client (Ark) to ensure that the flexible offices and event spaces are effectively marketed through the website and through other collateral
- Take ownership of the occupier journey, cultivating strong relationships
- Lead the day-to-day management of EdCity, ensuring that all facilities are operating at their highest standards
- Ensure effective facilities management, access control, cleaning, maintenance, and servicing, and ensuring seamless interface with building/estate management team
- Health & Safety Legislation Compliance
- Creation of standard operating procedures to ensure effective management of the venue spaces including procedures which work between the various organisations in the supply chain
- Engaging proactively with the MAPP support functions and supply chain
- Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
- Cost control management and supplier relationships
- You are self-motivated, diligent, enthusiastic and approachable
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
Experience and Salary
- 2+ years experience working in a similar role
- IOSH Desirable
Salary Range (Based on Experience)
£35,000 – £39,000
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Locations
Community Manager employer: Wearemapp
Contact Detail:
Wearemapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Familiarise yourself with MAPP's values and mission. Understanding their commitment to inclusivity and community engagement will help you align your approach when networking or during interviews.
✨Tip Number 2
Engage with the local community and relevant organisations, especially those connected to Ark. Building relationships with potential occupiers and stakeholders can give you insights into their needs and expectations.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed tenant issues or improved customer service in previous roles. This will demonstrate your proactive approach.
✨Tip Number 4
Stay updated on trends in flexible workspaces and community management. Being knowledgeable about industry developments will help you stand out as a candidate who is passionate and informed.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Community Manager role. Focus on your ability to build relationships, manage facilities, and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and your understanding of the unique needs of occupiers. Mention specific examples from your past roles that demonstrate your problem-solving abilities and proactive approach.
Showcase Your Communication Skills: Since strong written and verbal communication is crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Use concise language and structure your application logically.
Highlight Relevant Experience: If you have experience in facilities management or working with diverse stakeholders, make sure to highlight this in your application. Discuss how you've successfully managed similar environments and contributed to positive outcomes.
How to prepare for a job interview at Wearemapp
✨Understand the Company Culture
Before your interview, take some time to research MAPP and its values. Understanding their commitment to inclusivity and community engagement will help you align your answers with what they value most.
✨Showcase Your Relationship-Building Skills
As a Community Manager, your ability to cultivate relationships is key. Prepare examples from your past experiences where you've successfully built rapport with clients or team members, highlighting your communication skills.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've identified issues before they arose and implemented solutions. This role requires a proactive approach, so demonstrating your problem-solving abilities will be crucial.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as tenant complaints or event management challenges. Practising your responses to these scenarios can help you feel more confident during the interview.
