At a Glance
- Tasks: Be the go-to person for tenant issues and ensure smooth operations at Victoria House.
- Company: Join MAPP, a leading force in property management that values people and the planet.
- Benefits: Competitive salary, opportunities for growth, and a fun, inclusive work environment.
- Other info: Enjoy charity events, professional development, and a supportive team culture.
- Why this job: Make a real impact in property management while building strong relationships with tenants and clients.
- Qualifications: Strong communication skills and experience in customer service or similar roles.
The predicted salary is between 40000 - 42000 £ per year.
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Role Summary / Purpose and Scope
The Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations.
Skills, Knowledge and Values
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements.
- Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Provides support to the Site Director and deputises in their absence.
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able.
- Responsibility for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors.
- Meet and greet visitors to site in a professional, courteous and efficient manner.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards.
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals.
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
- Interpersonal and Relationship skills capable of communicating at various levels.
- Strong written and verbal communications including report writing.
Experience and Salary
Experience of working in a similar role. Ideally experience in Microsoft Office and Riskwise IOSH. Working Hours: 9am - 6pm Monday - Friday. Salary Range (Based on Experience) £40,000 - £42,000 per annum, depending on experience.
Community Manager employer: Wearemapp
Wearemapp is an excellent employer, offering a dynamic work environment at One Millennium Bridge in Greater London, where innovation meets sustainability. With a strong focus on employee growth and development, we provide opportunities for professional advancement alongside a competitive salary and a supportive work culture that values collaboration and compliance with health and safety standards.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Wearemapp for a Kickstart!
Don’t forget to check out our site for temporary roles at Wearemapp. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Wearemapp for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Wearemapp and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Wearemapp
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Wearemapp operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Wearemapp.
