At a Glance
- Tasks: Be the welcoming face of MAPP, delivering exceptional front of house experiences.
- Company: Join MAPP, a vibrant workspace with a focus on hospitality and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Enjoy a collaborative culture with room for innovation and improvement.
- Why this job: Make a real impact by enhancing guest experiences in a dynamic setting.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 27000 - 30000 £ per year.
Department: Administration
Employment Type: Full Time
Location: MAPP London Workspace
Compensation: £27,000 - £30,000 / year
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.
Role Summary / Purpose and Scope:
As Guest Experience Coordinator, you are the first and last interaction people experience when visiting MAPP Workspaces. Being welcoming and hospitable to colleagues, clients, suppliers and guests helps everyone as they ease into the working routine, and of course is a reflection of MAPP's values. The GXC Role involves outstanding front of house service delivery to employees, clients and occupiers at MAPP, as well as managing the front facing meeting rooms, and providing operational support to ensure smooth and effective running of the MAPP workspace.
Skills, Knowledge and Values:
- Lead as service ambassador at MAPP, including understanding that MAPP’s image is reflected through a high level of service in engaging with all parties.
- Take on a sense of pride and ownership of the FOH area.
- Deliver memorable front of house experiences with great personality to employees of MAPP, clients and guests.
- Deliver exceptional customer service including meeting and greeting all visitors in a professional courteous and efficient manner and dealing with any concerns efficiently.
- Calendar management and in accordance with the daily calendar and room bookings, set up and manage meeting rooms as required including lunch orders.
- Promote a high level of satisfaction among employees and visitors responding to their service requirements.
- Maintain the highest standard of building management and cleanliness within the reception and meeting rooms in accordance with agreed specification.
- Implementing outstanding reception procedures including; key handling; organising incoming and outgoing post; scanning cheques; overseeing the reception inbox as well as reception enquiries; managing bay lift visits; bookings of amenity space; and regular stock check of office snacks and stationary.
- Supporting and working with the Workplace Experience Manager and the other Guest Experience Coordinator where required including working on bespoke projects, processes, managing cover and replenishing stock.
- Reporting service failures to the Workspace Experience Manager and owning their resolution.
- Communicating progress updates and managing the ticketing process in any designated system.
- Assisting with any H&S evacuations and emergency procedures.
- Help identify how processes can be made better and help implement and continuously improve.
- Strong interpersonal skills, capable of communicating at various levels including empathy, and ownership when things inevitably don't go quite to plan.
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
Exhibition of MAPP Values:
- Avoid Ambiguity
- Appreciative
- Adventurous
- Authentic
- Accountable
Self Management:
- Showing initiative, being proactive and meeting deadlines.
- Embracing change including technology.
- Engaging with the big picture.
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
- Achieving results and prioritising work including attention to detail to all stakeholders.
- Innovative solutions and problem solving.
- Developing self and others and willing to learn.
- Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing.
Experience and Salary:
Level of Experience / Certifications: Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
Salary Range (Based on Experience): £27,000 - £30,000 per annum, depending on experience.
Guest Experience Coordinator in City of Westminster employer: Wearemapp
MAPP is an exceptional employer that prioritises a welcoming and inclusive work environment, making it an ideal place for a Guest Experience Coordinator. With a strong emphasis on employee satisfaction and professional growth, MAPP offers opportunities to develop interpersonal skills while delivering outstanding service in a vibrant London workspace. The company values innovation and accountability, ensuring that every team member feels appreciated and empowered to contribute to the overall success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out MAPP's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your front of house skills! Since you'll be the first point of contact, role-play greeting visitors with a friend. This will help you feel more confident and ready to deliver that exceptional customer service we value.
✨Tip Number 3
Be proactive during the interview! Ask questions about how MAPP handles guest experiences and share your ideas on improving processes. This shows us you're already thinking about how to contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the MAPP team and ready to take that next step in your career.
We think you need these skills to ace Guest Experience Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Personality:As a Guest Experience Coordinator, your personality is key! Let your unique vibe shine through in your application. We want to see how you can bring warmth and hospitality to the role.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your experience in customer service and any relevant skills that align with MAPP's values. We love seeing how you fit into our culture!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wearemapp
✨Know MAPP Inside Out
Before your interview, take some time to research MAPP and its values. Understand their commitment to exceptional guest experiences and how you can embody that as a Guest Experience Coordinator. This will show your genuine interest in the role and help you connect your skills to their mission.
✨Showcase Your Interpersonal Skills
As this role is all about creating memorable experiences, be ready to demonstrate your strong interpersonal skills. Prepare examples of how you've successfully engaged with clients or resolved issues in previous roles. This will highlight your ability to communicate effectively and handle various situations with empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific instances where you had to manage a difficult situation or improve a process. Practising these responses will help you articulate your thought process clearly during the interview.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the high standards of MAPP. This not only shows respect for the interviewers but also demonstrates your understanding of the role's expectations.
