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- Tasks: Be the face of RE-DEFINED, ensuring occupier satisfaction and enhancing service delivery.
- Company: Join a rapidly growing company that values people and community engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking events.
- Why this job: This role is perfect for those who love building relationships and creating memorable experiences.
- Qualifications: Must have at least 2 years of operational experience in flexible workspaces or hospitality.
- Other info: Embrace a culture of innovation, accountability, and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Centre Manager
Department: Flex
Employment Type: Permanent – Full Time
Location: Putney
Compensation: £32,000 – £38,000 / year
Description
MAPP is a market leader for UK commercial property management. It manages around £30 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry.
RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests.
While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!
Title, Team and Role Summary
Title: Centre Manager
Team: RE-DEFINED – London – Putney
Who Does This Role Report Into? Regional General Manager / London Portfolio Manager
Role Summary / Purpose and Scope
RE-DEFINED’s rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre its personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance.
This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality.
The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant.
Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction.
This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team.
Skills, Knowledge and Values
Skills (People & Technical)
- You are the Centre Champion! By being an advocate for the occupiers at every step, you’ll help the rest of the team keep the customer at the heart of everything we do.
- It’s all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding.
- Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them.
- Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful.
- Being house proud and thinking about what can be improved.
- Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
- You are self-motivated, diligent, enthusiastic and approachable.
- A friendly, welcoming and efficient running of the front of house.
- A focus on occupier satisfaction.
- Implementation of events schedule (local leaders, networking, drinks, morning meditation etc).
- Having an understanding of buildings specification, space availability and pricing in order to give tours to prospective occupiers from time-to-time.
- Input when reviewing processes and supporting systems.
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self Management including showing initiative, being proactive and meeting deadlines.
- Embracing Change including Technology.
- Engaging with the Big Picture.
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
- Innovative Solutions and Problem Solving.
- Developing Self and Others and willing to Learn.
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing.
Experience and Salary
Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience.
Working Hours: 08:30 – 17:00 Monday – Friday
Salary Range (Based on Experience): £32,000 to £38,000 per annum, depending on experience.
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Centre Manager employer: Wearemapp
Contact Detail:
Wearemapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. Since this role is all about forging relationships with occupiers, be prepared to share examples of how you've successfully built rapport in previous positions.
✨Tip Number 2
Familiarize yourself with RE-DEFINED's values and culture. Understanding their approach to customer service and community engagement will help you align your answers with what they are looking for in a Centre Manager.
✨Tip Number 3
Prepare to discuss your experience with operational management in flexible workspaces or hospitality. Highlight specific challenges you've faced and how you overcame them to enhance occupier satisfaction.
✨Tip Number 4
Think about innovative solutions you've implemented in past roles. Be ready to share these ideas, as the Centre Manager role requires a proactive approach to improving services and ensuring compliance.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Centre Manager position. Understand the key responsibilities and skills required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your operational experience in flexible workspaces or hospitality. Provide specific examples of how you've enhanced occupier satisfaction or improved service delivery in previous roles.
Showcase Your People Skills: Since this role is highly people-oriented, make sure to highlight your interpersonal skills. Share instances where you've successfully built relationships with clients or team members, and how you’ve contributed to a positive environment.
Tailor Your Application: Customize your cover letter to reflect the values and behaviors mentioned in the job description. Use keywords from the listing to demonstrate that you understand the company culture and are a good fit for the team.
How to prepare for a job interview at Wearemapp
✨Show Your People Skills
As a Centre Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships with clients or occupiers in the past. Highlight your friendly demeanor and how you ensure everyone feels welcomed.
✨Demonstrate Your Initiative
Discuss instances where you've taken the initiative to improve services or enhance occupier satisfaction. This role requires someone who is self-motivated and proactive, so showcasing your ability to identify and act on opportunities will set you apart.
✨Understand the Space
Familiarize yourself with the specifics of flexible workspaces and multi-let environments. Be ready to talk about how you would give tours to prospective occupiers and what aspects of the space you would highlight to make it appealing.
✨Embrace Change and Technology
The role involves adapting to changes and embracing new technologies. Prepare to discuss how you've successfully navigated change in previous roles and how you can leverage technology to enhance service delivery and occupier experience.
