Building Manager - Sunlight House

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

The Building Manager is responsible for all aspects of Building Management within Sunlight House working as part of a team to ensure the efficient management of the site including day to day management of team members and encouragement to them in order that they give the building personality and puts life and soul into everyday occupation for our guests.

The right candidate will ensure that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard/soft services, contractors and occupier engagement.

• Develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
• Establish and implement the property delivery plan in support of the Sunlight House strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
• Work with the Operations Director and MAPP management colleagues to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations.
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Work closely with surveying colleagues and central support functions to ensure client strategy is executed.
• Be responsible for the implementation of agreed best practice in accordance with MAPP’s policies and procedures.
• Budget setting, management and reconciliation.
• Occupier Management.
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings.
• Monitor statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.
• Pro-active, flexible attitude to changes in the company, IT systems and the role.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders.
• Innovative Solutions and Problem Solving.
• Developing Self and Others and willing to Learn.
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing.

Experience and Salary

• Possess excellent verbal and written communication skills.
• Demonstrable experience in client and customer engagement.
• Technically competent with a good knowledge of Microsoft Office 365.
• Experience in contract management and managing KPIs.
• Good experience in developing service charge budgets management and reporting.
• IOSH.
• Desirable: NEBOSH qualified.
• Member of the IWFM.
• Interest in sustainability.
• Good understanding of property management principles and current industry trends.
• Knowledge of building services maintenance operations.

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience): £40,000 to £45,000 per annum, depending on experience.