Team Administrator and Office Management Lead in Birmingham

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Role Summary / Purpose and Scope

The Team Administrator will work in support of the Surveying team and provide administrative and surveying support and back up on a day to day basis. They will provide property management to a selection of properties under the guidance and management of a Surveyor on behalf of the client taking on ownership, including responsibility for occupier applications, service charge budgeting and reporting. This includes ad hoc work in support of the team as a whole. This is a part time role of 20 hours per week.

Skills, Knowledge and Values

• Reading leases and documents and completing computer input forms
• Assisting in the preparation of service charge budgets and reconciliations
• Assist in answering tenant correspondence and queries and completing various client and management reports
• Ensuring the property management systems are up to date and completing lease update forms
• Site inspections re: specific works or feedback regarding particular issues
• Attending occupier meetings
• Report writing and document control
• Making sure insurance inspection works are completed (especially where passed to occupiers)
• Authorise site works in collaboration with the surveyor
• Arrange compliance with void insurance obligations
• Maintain office expenditure
• Coordinating repairs and maintenance
• Be able to deal with client and tenant requests for information
• General administrative duties, updating databases and spreadsheets
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders
• Strong written and verbal communications including report writing

Experience and Salary

Working Hours: Total of 20 hours per week. Ideally evenly spread over 5 days, happy to discuss. Salary Range (Based on Experience): £14,000 to £15,185 per annum, depending on experience.