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- Tasks: Support the Estate Manager in delivering top-notch estate management services and engaging with clients.
- Company: Join MAPP, a leading property management company with a commitment to excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Embrace a culture of innovation and sustainability while developing your career.
- Why this job: Be part of a dynamic team at a prestigious site and make a real impact.
- Qualifications: Strong communication skills and experience in client engagement are essential.
The predicted salary is between 40000 - 45000 ÂŁ per year.
This role will assist with the delivery of Estate management services at this prestigious site. It will support the Estate Manager in delivering first‑class Estate management as part of the London Bridge City team. The role will lead on various administrative duties, office management, service charge management and reporting, specific projects, contractor management, occupant and client engagement and will help to deliver the London Bridge City strategic vision.
Responsibilities
- Assist and support the Estate Manager in the day‑to‑day management of the Estate, occupiers, and public realm.
- Manage the shared, Estate management office space.
- Organise daily operational tasks by coordinating with the service teams, carry out administrative work, inspect the estate for condition and compliance.
- Work closely with the Estate Management Team, Events Team, Engineering Manager, Fabric Surveyor and service partners to deliver projects on the Estate and public realm.
- Assist in providing a best‑in‑class service to the single‑let occupiers and the landlord, promoting key relationships.
- Assist in management of the third‑party retail units.
- Engage with Estate‑wide colleagues and champion the BRIDGE values, working in partnership to create a one‑team culture.
Skills, Knowledge and Values
- Support the Estate Manager in advancing good client relations with appropriate occupier representatives within the single‑let portfolio; propagate open communication and flow of information on all Estate issues.
- Ensure and update records of compliance with all LBC and MAPP’s operational processes and procedures.
- Assist the Estate Manager in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the Estate service charge budgets.
- Support the Estate Manager in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation.
- Take control of any emergency situations and execute evacuation plans in the absence of the Estate Manager.
- Document and prepare post‑inspection reports from routine inspections of third‑party occupiers and retailers.
- Attend occupier meetings and take minutes, including follow‑up actions.
- Conduct regular physical inspections of completed works and service contracts across all premises.
- Handle all correspondence with single‑let buildings and lead on administrative duties to support the efficient running of the Estate Management Office.
- Prepare service specifications, contracts and associated documentation in accordance with company guidelines.
- Manage the Estate Management Office, including supplies and general operational needs.
- Track and process service invoices and produce management accounts.
- Own LBC’s and MAPP’s vision and values, ensuring they are integrated into all Estate services and operations.
- Champion MAPP and London Bridge City’s BRIDGE community.
Values & Behaviour
- Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
- Self‑management, showing initiative, being proactive and meeting deadlines.
- Embracing change, including technology.
- Engaging with the big picture.
- Delivering great service by working in partnership with internal and external individuals and communicating well, both written and verbally.
- Achieving results and prioritising work with attention to delivery for all stakeholders.
- Providing innovative solutions and problem‑solving.
- Developing self and others and being willing to learn.
- Interpersonal and relationship skills capable of communicating at various levels, including meetings with occupiers, clients, suppliers and wider stakeholders.
- Strong written and verbal communications, including report writing.
Experience and Salary
- Essential skills: Excellent verbal and written communication skills. Demonstrable experience in client and customer engagement. Technical competence with a good knowledge of Microsoft Office 365. Experience in contract management and managing KPIs. Service charge budget management and reporting.
- Desirable: IOSH or NEBOSH qualified. Interest in sustainability. Flexible working patterns, including some evenings and weekends. Good understanding of property and estate management principles and current industry trends. Knowledge of Estate management and service maintenance operations.
Working Hours: 9 am - 5.30 pm Monday - Friday
Salary Range (Based on Experience): ÂŁ40,000 - ÂŁ45,000 per annum, depending on experience.
Assistant Estate Manager employer: Wearemapp
Contact Detail:
Wearemapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estate Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the estate management field. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. MAPP is all about being appreciative and accountable, so think of examples from your past experiences that showcase these traits. Practice common interview questions and be ready to discuss how you can contribute to the London Bridge City team.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in estate management, client engagement, and project delivery. This will not only set you apart but also give you something tangible to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MAPP team and contributing to the amazing work at London Bridge City.
We think you need these skills to ace Assistant Estate Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Estate Manager role. Highlight your relevant experience in estate management, client engagement, and administrative duties to show us you're the perfect fit!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved managing office spaces, service charge budgets, or contractor management. We love seeing how your past experiences align with what we’re looking for!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Wearemapp
✨Know Your Estate Management Basics
Before the interview, brush up on your knowledge of estate management principles and current industry trends. Familiarise yourself with MAPP's values and how they align with the role of Assistant Estate Manager. This will show that you're not just interested in the job, but also in the company’s mission.
✨Demonstrate Your Communication Skills
Since this role involves a lot of client and customer engagement, be prepared to showcase your verbal and written communication skills. Think of examples from your past experiences where you successfully managed relationships or resolved conflicts, as these will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle emergencies. Prepare scenarios where you had to take control of a situation or manage a project under pressure. This will help you demonstrate your proactive approach and ability to think on your feet.
✨Show Your Team Spirit
MAPP values a one-team culture, so be ready to discuss how you've worked collaboratively in the past. Share specific examples of how you’ve engaged with colleagues or contributed to team projects, highlighting your ability to champion the BRIDGE values and work in partnership with others.