Product Governance Manager opportunity working with a top performing specialty insurer operating within the Lloyd’s market.
Key Responsibilities:
- Maintain and enhance the Product Governance and Complaints Frameworks in line with FCA, Consumer Duty and Lloyd’s requirements.
- Lead product governance across the full lifecycle, including product approval, target market, distribution, fair value, reviews and ongoing monitoring.
- Manage the product catalogue, governance documentation, conduct risk indicators, MI and product risk tolerances.
- Oversee complaints trends, root causes, remediation and third-party/delegated arrangements, using customer insights to drive product and conduct improvements.
- Provide subject matter expertise, pragmatic challenge and advice to first-line teams and senior stakeholders.
- Support oversight of coverholders, TPAs and delegated claims and complaints arrangements from a customer outcomes perspective.
- Partner with Underwriting, Claims, Compliance and Delegated Authority teams to identify, assess and manage conduct risks.
- Support Product Oversight and governance forums, regulatory reporting, audits, remediation programmes and Lloyd’s oversight reviews.
- Deliver conduct-focused training and contribute to regulatory change initiatives.
Key Skills and Experience:
- 5+ years conduct risk and product governance experience within the Lloyd’s market;
- Previous Delegated Authority, Coverholder, or MGA oversight experience is advantageous.
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Product Governance Manager employer: Weareedenbrook
Weareedenbrook is an excellent employer, offering a vibrant work culture in the heart of London that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth within the dynamic insurance sector. With a focus on building strong relationships and a commitment to excellence, joining our team means being part of a supportive environment where your contributions are valued.
