At a Glance
- Tasks: Manage cyber claims from start to finish, ensuring top-notch service for clients.
- Company: Specialist insurance provider focused on high-quality claims service.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity to work with international cases and develop your expertise in cyber incidents.
- Why this job: Join a dynamic team and make a real difference in the world of cyber insurance.
- Qualifications: 3+ years in claims handling, strong customer service skills, and a degree preferred.
The predicted salary is between 40000 - 50000 £ per year.
New opportunity with a specialist insurance provider. We are seeking an experienced claims professional to strengthen the claims team and to ensure that the company continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. This role will work within the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR to ensure that the company delivers a cost-effective, but high-quality response to our Insureds.
Responsibilities & Accountabilities
- Proactively handle cyber claims on behalf of the company's capacity providers from first notification of loss to settlement within the scope of the company's delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
- Prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with the panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management, filing and payment requests, and the production of management information.
- Work closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
- Identify and elevate claims related issues to Claims Manager and Claims Director where necessary.
Skills & Ability
- Experienced at dealing with external stakeholders in a customer service or consultancy environment.
- Capable of managing the work involved in cyber incidents and/or forensic investigations.
- Minimum of 3 years’ experience of handling claims.
- Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
- Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
- Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
- Educated to degree standard DIP, ACII or legal degree preferred.
Cyber Claims Adjuster in London employer: Weareedenbrook
As a leading specialist insurance provider, we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to excel in their roles. Our commitment to professional development ensures that as a Cyber Claims Adjuster, you will have access to ongoing training and growth opportunities, while our focus on high-quality service delivery allows you to make a meaningful impact in the lives of our policyholders. Located in a vibrant area, we offer a dynamic workplace culture that values innovation and teamwork, making us an excellent employer for those seeking a rewarding career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Claims Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and cyber claims space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its claims process thoroughly. We want you to be able to discuss how your experience aligns with their needs, especially when it comes to handling cyber incidents. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Cyber Claims Adjuster in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cyber Claims Adjuster role. Highlight your experience in handling claims, especially in cyber incidents, and showcase any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with external stakeholders and how you can contribute to delivering high-quality claims service.
Showcase Your Skills:Don’t forget to highlight your computer skills and understanding of insurance policy wordings. If you have experience with cross-border claims or forensic investigations, make sure to mention that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Weareedenbrook
✨Know Your Cyber Claims Inside Out
Make sure you brush up on your knowledge of cyber claims and insurance policy wordings. Familiarise yourself with the specifics of cyber and tech policies, especially if you have experience with cross-border incidents. This will show that you're not just a claims adjuster, but someone who understands the nuances of the field.
✨Showcase Your Stakeholder Management Skills
Since this role involves working closely with various external stakeholders, be prepared to discuss your experience in managing relationships with policyholders, brokers, and underwriters. Share specific examples of how you've fostered good relationships and delivered excellent customer service in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about how you've handled complex claims situations in the past. Highlight your ability to prioritise tasks, meet deadlines, and work collaboratively with incident response vendors. This will illustrate your capability to manage the work involved in cyber incidents effectively.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about the company's approach to claims management and their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
