At a Glance
- Tasks: Support the Conduct Plan and provide advice on conduct and Consumer Duty.
- Company: Join a leading firm in the Lloyd's of London market.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Collaborative environment with opportunities for growth and training.
- Why this job: Make a real impact on conduct culture and customer experience.
- Qualifications: 2+ years in a conduct role with knowledge of FCA regulations.
The predicted salary is between 40000 - 50000 £ per year.
We are searching for a Conduct Analyst to support delivery of the Conduct Plan in line with the Financial Conduct Authority requirements and Lloyd's of London standards. You will provide pragmatic advice on conduct, Consumer Duty and complaints, while helping embed a strong conduct culture and maintain the conduct framework.
Key Responsibilities
- Support the execution and ongoing development of the Conduct Risk Framework.
- Assist in embedding conduct policies, procedures, and controls across the business.
- Contribute to product governance processes, including pre-bind reviews and fair value assessments.
- Support product testing activities (e.g. stress testing and customer communications).
- Monitor regulatory developments and help implement relevant updates.
- Maintain conduct dashboards and support regular reporting for governance forums.
- Provide guidance and respond to internal conduct-related queries.
- Assist in monitoring and evidencing Consumer Duty outcomes.
- Support the production of regular Consumer Duty reporting.
- Contribute to the annual Consumer Duty report and governance process.
- Help deliver training and awareness across the business.
- Support the complaints handling framework and processes.
- Assist with monitoring and responding to complaints-related queries.
- Collaborate with relevant teams to ensure timely and fair resolution.
- Work closely with underwriting, claims, compliance, and other internal teams.
- Support cross-functional projects with conduct and regulatory considerations.
- Contribute to fostering a strong customer-centric and conduct-focused culture.
- Deliver training to new joiners and existing employees.
Qualifications & Desired Skills
- Minimum 2 years' experience in a conduct role within Insurance or the Lloyd's of London market.
- Understanding of conduct risk, Consumer Duty and FCA regulatory expectations.
- Familiarity with product governance and fair value assessment processes.
- Knowledge of delegated authority or underwriting environments (desirable).
Conduct Analyst in London employer: Weareedenbrook
As a Conduct Analyst at our esteemed organisation, you will thrive in a dynamic work environment that prioritises a strong conduct culture and compliance with FCA regulations. We offer comprehensive training and development opportunities to enhance your skills, alongside a collaborative atmosphere where your contributions directly impact our commitment to customer-centric practices. Located in the heart of London, you will enjoy the benefits of working in a vibrant city known for its rich professional network and diverse cultural experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Conduct Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in conduct roles. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and Consumer Duty. We want you to show off your expertise and how you can contribute to a strong conduct culture.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you and match your skills in conduct analysis.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role and the company’s conduct framework.
We think you need these skills to ace Conduct Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Conduct Analyst role. Highlight your experience in conduct risk, Consumer Duty, and any relevant regulatory knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about conduct and how you can contribute to our team. Keep it concise but impactful – we love a good story that connects your experience to our mission.
Showcase Relevant Experience:When detailing your work history, focus on roles where you've dealt with conduct policies, complaints handling, or product governance. We’re keen to see how you’ve made a difference in previous positions, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Weareedenbrook
✨Know Your Conduct Risk
Make sure you brush up on your understanding of conduct risk and Consumer Duty. Familiarise yourself with the Financial Conduct Authority's requirements and how they apply to the Lloyd's of London market. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in conduct analysis, product governance, and handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's conduct culture, their approach to regulatory changes, and how they support their employees in maintaining compliance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Highlight any cross-functional projects you've been part of and how you contributed to fostering a customer-centric culture within those teams.
