At a Glance
- Tasks: Manage cyber claims from start to finish, ensuring top-notch service for clients.
- Company: Specialist insurance provider focused on high-quality claims service.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity to work with international cases and develop your expertise.
- Why this job: Join a dynamic team and make a real difference in the world of cyber insurance.
- Qualifications: 3+ years in claims handling, strong customer service skills, and a degree.
The predicted salary is between 40000 - 50000 £ per year.
New opportunity with a specialist insurance provider. We are seeking an experienced claims professional to strengthen the claims team and to ensure that the company continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. This role will work within the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR to ensure that the company delivers a cost-effective, but high-quality response to our Insureds.
Responsibilities & Accountabilities
- Proactively handle cyber claims on behalf of the company's capacity providers from first notification of loss to settlement within the scope of the company's delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with the panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management, filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
- Identify and elevate claims related issues to Claims Manager and Claims Director where necessary.
Skills & Ability
- Experienced at dealing with external stakeholders in a customer service or consultancy environment.
- Capable of managing the work involved in cyber incidents and/or forensic investigations.
- Minimum of 3 years’ experience of handling claims.
- Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
- Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
- Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
- Educated to degree standard; DIP, ACII or legal degree preferred.
Cyber Claims Adjuster employer: Weareedenbrook
As a leading specialist insurance provider, we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to excel in their roles. Our commitment to professional development ensures that as a Cyber Claims Adjuster, you will have access to ongoing training and growth opportunities, while our focus on high-quality service delivery allows you to make a meaningful impact in the lives of our policyholders. Located in a vibrant area, we offer a dynamic workplace culture that values innovation, teamwork, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and cyber claims space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its claims process thoroughly. We want you to be able to discuss how you can enhance their service delivery and manage claims effectively. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application. Plus, applying directly gives you a better chance of being noticed by the hiring team. Let’s get you that Cyber Claims Adjuster role!
We think you need these skills to ace Cyber Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cyber Claims Adjuster role. Highlight your experience with cyber incidents and claims handling, and don’t forget to mention any relevant qualifications like DIP or ACII. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your experience with external stakeholders and your understanding of insurance policy wordings.
Showcase Your Customer Service Skills:Since this role involves fostering relationships with policyholders and brokers, make sure to highlight your customer service experience. Share specific examples of how you've provided excellent service in previous roles, as this will resonate with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Weareedenbrook
✨Know Your Cyber Claims Inside Out
Make sure you brush up on your knowledge of cyber insurance policies and claims handling. Familiarise yourself with the specific challenges and nuances of cyber incidents, especially in cross-border contexts. This will show that you're not just experienced, but also genuinely interested in the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with policyholders, brokers, and underwriters in previous roles. Highlight your ability to foster good communication and drive excellent customer service, as this is crucial for the position.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved claims-related issues. Think about how you prioritised tasks under pressure, especially when dealing with deadlines from lawsuits or demand letters. This will illustrate your capability to handle the fast-paced nature of the job.
✨Familiarise Yourself with the Company’s Values
Research the company’s approach to claims management and their commitment to quality service. Understanding their ethos will help you align your answers with their values during the interview, making you a more appealing candidate.
