At a Glance
- Tasks: Manage cyber claims from start to finish, ensuring top-notch service for clients.
- Company: Specialist insurance provider focused on high-quality claims service.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity to work with international cases and develop your expertise.
- Why this job: Join a dynamic team and make a real difference in the world of cyber insurance.
- Qualifications: 3+ years in claims handling, strong customer service skills, and a degree.
The predicted salary is between 45000 - 55000 £ per year.
New opportunity with a specialist insurance provider.
We are seeking an experienced claims professional to strengthen the claims team and to ensure that the company continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers.
This role will work within the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that company delivers a cost effective, but high-quality response to our Insureds.
Responsibilities & Accountabilities
- Proactively handle cyber and claims on behalf of the companies capacity providers from first notification of loss to settlement within the scope of the companies delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with the panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the company’s products and wordings.
- Identify and escalation claims related issues to Claims Manager and Claims Director where necessary.
Skills & Ability
- Experienced at dealing with external stakeholders in a customer service or consultancy environment
- Capable of managing the work involved in cyber incidents and/or forensic investigations
- Minimum of 3 years’ experience of handling claims
- Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
- Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
- Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
- Educated to degree standard
- DIP, ACII or legal degree preferred.
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Cyber Claims Adjuster employer: Weareedenbrook
Join a leading specialist insurance provider that prioritises employee development and fosters a collaborative work culture. As a Cyber Claims Adjuster, you will benefit from a supportive environment that encourages professional growth, while working alongside industry experts to deliver exceptional service to clients. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and access to cutting-edge resources, making it an excellent choice for those seeking a rewarding career in the insurance sector.
