At a Glance
- Tasks: Transform social data into actionable insights and craft compelling performance narratives.
- Company: Join Coolr, a vibrant social media agency with big ambitions and exciting clients.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and fun weekly socials.
- Other info: Dynamic culture focused on collaboration, creativity, and personal growth.
- Why this job: Be part of a creative team that shapes the future of social media marketing.
- Qualifications: Experience in social insights, strong analytical skills, and a passion for social media.
The predicted salary is between 40000 - 50000 £ per year.
Who are Coolr? We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role: We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
- Collating and processing high volumes of social-first performance data (engagements, CTR, CPRs etc.)
- Monitoring and reporting on performance, both from a campaign perspective and for always-on activity
- Distilling clear actions and insight through the data making recommendations and presenting findings in a clear, client-facing manner
- Crafting clear performance analysis and narratives in reporting
- Closely working alongside a team of strategists to develop data-driven work for both current clients and new business prospects
- Assisting account teams on reporting for both ad hoc reports and monthly/weekly reports
- Creating social dashboards to help aid and manage reporting across the agency. These will be client specific and update in real time to pull results efficiently
- Develop an agency proposition on reporting and ‘which metrics matter’, allowing us to advise our clients in the best way possible
- Creating data driven insights for the agency as well as working these into white papers and articles for the agency to publish with external media sources
What we are looking for:
- Proven experience in a social insights or analytics role within a social, creative, or media agency
- Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data
- Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
- Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis-led analysis to drive insight
- Proficient across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms
- Confident using native social platform analytics and ads tools, such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents
- Experienced with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public, and related sources
- Able to provide technical and analytical support to marketing, analytics, and strategy teams—helping interpret data, design experiments, and translate findings into action
- Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis
- Passionate about social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations
- Highly organised and able to work to tight deadlines, with natural curiosity about brands, culture, and how the two intersect
A Coolr Offer:
- A benchmarked salary reflective of your experience and in line with our salary bandings.
- Hybrid working. We work 3 days in the office and 2 from home.
- 25 days annual leave.
- Two weeks work from anywhere.
- Birthday Day off – an extra day to celebrate your big day.
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office.
- Private Healthcare cover, Cycle to work scheme, Tech scheme + more.
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
- Dog friendly office.
Coolr Culture: We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I: Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
Social Insights Manager employer: Wearecoolr
At Coolr, we pride ourselves on being an innovative and inclusive social media agency that fosters a collaborative work culture. With a strong focus on employee wellbeing, we offer generous benefits such as hybrid working, ample annual leave, and unique perks like a birthday day off and wellbeing vouchers. Our commitment to professional growth and a supportive environment empowers our team to push boundaries and excel in their careers while working with exciting brands in a vibrant office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Social Insights Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work and insights. This is your chance to shine and demonstrate how you can turn social data into actionable insights, just like we do at StudySmarter.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their social media strategies and think about how you can contribute to their goals. We love candidates who come in with fresh ideas and a passion for social media!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Coolr. Don’t miss out on the chance to be part of something big!
We think you need these skills to ace Social Insights Manager
Some tips for your application 🫡
Show Your Passion for Social Media:When you're writing your application, let your love for social media shine through! We want to see how you connect with brands and culture, so share your experiences and insights that demonstrate your enthusiasm for the industry.
Be Data-Driven:As a Social Insights Manager, you'll be all about the numbers. Make sure to highlight your experience with social data and analytics in your application. Use specific examples of how you've turned data into actionable insights to impress us!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in our job description. Show us why you're the perfect fit for Coolr and how you can help us achieve our ambitious goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Coolr!
How to prepare for a job interview at Wearecoolr
✨Know Your Data
As a Social Insights Manager, you'll be dealing with a lot of social data. Brush up on your knowledge of key metrics like engagement rates and CTRs. Be ready to discuss how you've used data to drive insights in past roles, and think about specific examples you can share.
✨Familiarise Yourself with Tools
Make sure you're comfortable with the tools mentioned in the job description, like Sprinklr and Brandwatch. If you have experience building dashboards or using analytics tools, prepare to talk about that. Maybe even bring a portfolio of your work to showcase your skills!
✨Craft Your Narrative
The role involves presenting findings clearly to clients. Practice how you would distil complex data into actionable insights. Think about how you can tell a compelling story with numbers, and be prepared to demonstrate this during the interview.
✨Show Your Passion for Social Media
Coolr is looking for someone who is genuinely passionate about social media and brands. Be ready to discuss your favourite campaigns, emerging platforms, and how you stay updated on trends. This will show that you’re not just qualified, but also excited about the industry!
